Company :

Hastings Deering (Australia) Ltd

Join Hastings Deering in Mount Isa as a Service Advisor. Coordinate service operations and deliver exceptional customer support.

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER.

We're seeking an experienced and customer-focused Service Advisor to join our Mount Isa team. In this fast-paced role, you'll be the vital link between customers, technicians, and workshop operations, ensuring service jobs are coordinated efficiently and customers receive an exceptional experience from start to finish.

This is a permanent, Monday to Friday opportunity offering job stability, career development, and the chance to work with a global Caterpillar dealer supporting the mining, construction, and heavy equipment industries.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

- Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.




- Training & Career Development - Opportunities for training, mentorship, and career development specific to your role.
- Flexibility & Work-Life Balance - We prioritize your well-being with flexible working hours ensuring you can maintain a healthy balance between your personal and professional life.
- Secure & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
- Innovation & Improvement - We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
- Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Insurance Benefits - Salary continuance insurance.
- Additional area allowance for residents - Receive a 24.5% area allowance on top of your hourly rate when residing in Mount Isa.

What you'll be doing:

As a Service Advisor at Hastings Deering, you will:

- Build trusted relationships - act as the key operational contact for customers,



maintaining strong partnerships with both customers and internal stakeholders.
- Ensure accurate invoicing - verify all parts, labour, miscellaneous charges, and work descriptions are complete to support invoice accuracy and timely payment.
- Deliver exceptional communication - maintain a consistently high standard of verbal and written communication with customers, vendors, and internal teams.
- Coordinate customer requirements - capture, communicate, and monitor customer needs, ensuring expectations are met through proactive follow-up and attention to detail.
- Support business performance - implement service strategies and action plans to help achieve monthly financial, revenue, and operational targets.
- Manage quality and accountability - follow company procedures relating to rework, write-offs, and goodwill claims, identifying root causes and corrective actions.
- Prioritise operational demands - effectively manage urgent requests, competing priorities, and tight deadlines to achieve optimal outcomes.
- Collaborate across teams - liaise with internal departments and external suppliers to resolve customer enquiries, issues, and service requirements efficiently.
- Maintain asset records - accurately manage asset movements and customer information within Asset Tracker systems.
- Monitor work in progress - review and manage WIP to ensure completed jobs are closed, invoiced promptly, and aged items are resolved.
- Utilise business systems - maintain financial transactions, job records, and reporting through Microsoft AX with a high level of accuracy.
- Represent the busine

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