Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

We are inviting dynamic individuals who wish to be a part of our brand growth to come and join us now. Your career will begin in our newly refreshed Chadstone Boutique, where you will be immersed into the world of Montblanc and learn our vast range of product categories and heritage. We will support and coach you to be able to deliver world-class clientelling at one of the largest luxury shopping centres in Australia.
Montblanc, a Maison renowned for its exquisite craftsmanship and timeless design, offers a vast array of products from writing instruments and stationery, to watches and luxury accessories. We are looking for individuals who are passionate and curious about our Maison and its rich history.
Role Overview
As a Senior Sales Associate, you will play a key senior role within the Boutique, combining strong individual sales performance and client development with leadership by example to support Boutique performance, exceptional client experience and consistently high standards. You will be a visible and positive influence on the sales floor, setting the benchmark through your attitude, behaviours, energy, professionalism and execution of the Montblanc Retail Signature. As an experienced team member, you will help set the tone and actively contribute to a culture of positivity, collaboration, accountability, respect and high performance. As a lead brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique,



introducing them to the heritage of our Maison and ultimately setting an exemplary standard of customer experience and level of performance.
A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book. Working within the boutique, KPIs & sales targets are of the utmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail workplace.

Key Responsibilities
Sales, Clienteling and Client

Experience:
Build, maintain and proactively develop a personal portfolio of clients, using Clienteling and CRM tools to understand preferences, purchase history and opportunities for relevant follow-up, outreach and invitations. Actively drive sales performance to achieve individual sales targets while contributing to Boutique sales objectives, category priorities and set KPIs.
Deliver an exceptional and consistent client experience through the sound execution of Montblanc Retail Signature protocols and Maison service standards. Act with entrepreneurial spirit to identify sales and Clienteling opportunities, including targeted outreach, Boutique activations, events, referrals and VIP consultations.



Drive new client acquisition and long-term client development through networking, referrals, Boutique activations and strong conversion of walk-in clients. Maintain high standards of CRM data capture, client follow-up and contact quality to support retention, reactivation and continued client engagement.
Commercial Performance and Boutique Standards: Take ownership of personal sales performance and contribute to achievement of Boutique sales targets, category objectives and key performance indicators. Remain commercially aware of Boutique KPIs and category performance, contributing insights and observations in morning briefings to identify trends, challenges and opportunities. Leverage experience and deep product knowledge to confidently support clients and colleagues throughout the purchase journey and maximise selling opportunities. Stay attuned to product launches, exclusives, seasonal and market trends and client preferences to maximise commercial and Clienteling opportunities. Support the Boutique Team in delivering superior after-sales service, including care, repairs, personalisation and special orders, reinforcing the Maison's service promise beyond the point of sale. Leadership, Attitude, Energy and Team Culture: Act as a senior role model within the Boutique, consistently demonstrating the attitude, behaviours, standards and professionalism expected of the Montblanc Maison.
Be a visible and positive presence on the sales floor, bringing strong energy, engagement and commercial focus and positively influencing the wider team through your own example. Support and motivate Sales Associates through day-to-day coaching, knowledge sharing and constructive feedback, helping colleagues strengthen sales, Clienteli

📌 Senior Sales Associate (Melbourne)
🏢 Richemont
📍 Melbourne