About CIM

CIM is a world-leading AI company transforming how buildings operate.

The global built environment represents a multi-trillion-dollar market, yet most buildings are still run using delayed reports, disconnected systems, and manual operational workflows.

CIM replaces that model.

Our AI platform continuously analyses building data and transforms it into daily operational action - not monthly reports.

Issues surface as they happen, and every fault is tracked from detection through to resolution with full visibility across buildings, systems, and teams.

By connecting building systems into a single operational intelligence layer, CIM enables building operators to move from reactive maintenance to continuous optimisation.

The impact is significant.

Improving how buildings operate is one of the most powerful levers available to reduce emissions globally while improving the environments where people work and live.

We are proud to be at the forefront of that change.

But being a technology leader means constantly raising the bar.

Leadership is hard to earn - and even harder to maintain.

We move quickly and stay relentlessly focused on increasing the value our customers obtain from our platform. That creates a tension we embrace:

We must be the most trusted, the most valuable, and the most innovative - all at the same time .

The Role

We're looking for a Customer Success Manager who combines strong technical depth with portfolio leadership.

You will be responsible for the success of customer portfolios,



ensuring CIM's platform is embedded into how buildings are operated and maintained.

Your credibility comes from understanding how buildings actually work.

You'll guide customers through the operational insights generated by CIM's platform and help translate them into clear priorities, coordinated action, and measurable outcomes.

You'll partner closely with Customer Success Engineers, integrations specialists, and product teams to ensure issues are not just detected - but resolved and prevented.

What You'll Do

Portfolio Ownership & Customer Leadership

- Own the success of a portfolio of complex commercial buildings.
- Build robust relationships with asset managers, operations teams, and engineering partners through technical insight and delivery.
- Lead regular portfolio performance reviews focused on system behaviour, outcomes, and forward priorities.
- Ensure customers have clarity on what is happening in their buildings, why it matters, and what actions are required.
- Act as the escalation point for complex operational or system performance issues.

Platform-Enabled Delivery

- Oversee how CIM's PEAK platform is configured and used across customer portfolios.
- Ensure alerts,



fault detection, and workflows reflect real-world system behaviour.
- Drive consistent platform adoption across customers, contractors, and internal teams.
- Ensure detected issues are tracked through to verified resolution.

Technical Leadership

- Provide technical leadership across HVAC, BMS, and building systems.
- Guide root-cause analysis and issue prioritisation across portfolios.
- Review system behaviour, control strategies, and operational performance to identify improvement opportunities.
- Translate technical findings into clear, practical recommendations for site teams.

Team Leadership & Development

- Lead and mentor Customer Success Engineers working across your portfolios.
- Support technical development, analytical rigour, and customer communication.
- Help establish best practices across the Customer Success function.

Onboarding & Portfolio Expansion

- Oversee onboarding and commissioning for new buildings and portfolios.
- Work with integration teams to ensure data quality and system connectivity.
- Support portfolio expansion by ensuring customers achieve meaningful operational outcomes.

Who This Role Is For

You'll thrive in this role if you:

- Enjoy getting under the hood of how building systems actually work
- Like solving complex problems using data and engineering judgement
- Are comfortable working directly with customers - without wanting a sales role
- Care about sustainability and improving buildi

📌 Customer Success Manager (Sydney)
🏢 CIM
📍 Sydney