Enrolment and Administration Officer - Defence Delivery

- Full time (1.0 FTE), Ongoing

Chisholm is seeking an experienced Enrolment and Administration Officer for our Defence Delivery Business Area.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

As an Enrolment and Administration Officer (Defence Delivery), your key responsibilities include:

- Provide a high level of customer service to students, staff and stakeholders.
- Coordinate the end-to-end enrolment process for Defence students, ensuring all documentation, eligibility requirements and compliance obligations are completed accurately and within required timeframes.
- Monitor enrolment-related matters from commencement through to completion, supporting student progression and escalating issues where required to ensure successful contract outcomes.
- Undertake eligibility assessments and verification activities to ensure enrolments comply with contractual, funding and Institute requirements.
- Prepare and maintain enrolment data, providing recommendations and insights to support operational planning, continuous improvement activities to meet compliance requirements.
- Monitor student enrolment data and identify issues and opportunities for service improvement.
- Ensure accuracy and integrity of student records across all relevant systems.




- Support internal and external auditing activities through accurate record management and documentation practices.
- Undertake administrative and related duties as required to ensure best quality of support and service for the students, customers and staff
- Maintain and oversee centralised electronic record management systems, ensuring the integrity, accessibility and compliance of business information, inclusive of Defence personnel training records on the Defence Protected Network.
- Full-time (1.0 FTE), Ongoing
- Salary: $71,925 p.a. Plus Superannuation
- Location: HMAS Cerberus

Chisholm is seeking an experienced Enrolment and Administration Officer for our Defence Delivery Business Area.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

As an Enrolment and Administration Officer (Defence Delivery), your key responsibilities include:

- Provide a high level of customer service to students, staff and stakeholders.
- Coordinate the end-to-end enrolment process for Defence students, ensuring all documentation,



eligibility requirements and compliance obligations are completed accurately and within required timeframes.
- Monitor enrolment-related matters from commencement through to completion, supporting student progression and escalating issues where required to ensure successful contract outcomes.
- Undertake eligibility assessments and verification activities to ensure enrolments comply with contractual, funding and Institute requirements.
- Prepare and maintain enrolment data, providing recommendations and insights to support operational planning, continuous improvement activities to meet compliance requirements.
- Monitor student enrolment data and identify issues and opportunities for service improvement.
- Ensure accuracy and integrity of student records across all relevant systems.
- Support internal and external auditing activities through accurate record management and documentation practices.
- Undertake administrative and related duties as required to ensure best quality of support and service for the students, customers and staff
- Maintain and oversee centralised electronic record management systems, ensuring the integrity, accessibility and compliance of business information, inclusive of Defence personnel training records on the Defence Protected Network.

Due to the inherent requirements of the position, the successful incumbent is required to attend campus for 38 hours per week (pro rata for part-time employees).

ABOUT YOU

You are a highly motivated individual with a strong client focus, and with demonstrated experience in building client relationships and the ability to provide excellent face-to-face and email advice and support to a diverse range of people.

This role will be locate

📌 Enrolment and Administration Officer (Melbourne)
🏢 Chisholm Institute
📍 Melbourne