Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team setting

Permanent full-time opportunity

Fully onsite role with regular travel to sites

Adelaide, SA, Australia

Permanent

Closing on: Oct 24 2026

Position Description Senior Service Delivery Analyst

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Permanent full-time opportunity

Fully onsite role with regular travel to sites

Location: Adelaide

About The Role The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable Technology environments across assigned facilities.

This is a customer focused, onsite role. You will be the face of Technology Support for your sites, visiting them regularly, building trusted relationships with clinical and operational staff, and making sure Technology services support safe and effective care delivery.

Your main duties will include

Act as the primary Technology contact for assigned sites, including regular onsite visits

Build strong, trusted relationships with site staff and stakeholders

Minimise disruption to clinical and operational services

Handle complex and high impact calls and assist SDAs with real time support

Manage high priority and ageing tickets

Support backlog reduction and service continuity

Identify recurring issues and root causes

Contribute to service improvement initiatives

Deploy, move and set up Technology equipment onsite,



including manual lifting

Provide guidance and support to others within Service Delivery

Support a collaborative and high performing team environment

Participate in the on call roster and provide support for critical incidents

About You

5+ years of end user L1 and L2 Technology support experience within complex environments

Hands on experience with the following technologies:

Microsoft Active Directory

Microsoft Exchange and Exchange Online

Microsoft 365

Microsoft Intune

Citrix and remote access

Desktop technologies, including Chrome and Edge browsers, Microsoft Office, email clients, and printers and scanners

End user hardware, including desktops, laptops and mobile devices

Strong technical troubleshooting skills

Ability to manage escalated incidents

Experience working with external support vendors

A strong customer service focus, with excellent stakeholder engagement skills

Strong written and verbal communication skills

Robust time management skills and the ability to work with minimal supervision

Proven ability to transfer skills and knowledge to end users

Understanding of ITIL processes

Understanding of project management methodologies (such as Prince2 or Agile)





Availability to provide after hours support from time to time

Current Australian driver's licence and willingness to travel regularly between sites, with some interstate travel required from time to time

Ability to perform manual handling tasks, including lifting and moving Technology equipment such as PCs, monitors and printers

Desirable

Experience in the private or public health care sector

Bachelor's degree and/or certifications in Computer Science, Information Technology or a related field

Relevant certifications such as ITIL or PMP

Eligibility

This role is open to Australian citizens and permanent residents only. Visa sponsorship is not available.

Why work for Calvary? At Calvary, our staff matter.

With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.

Please note: As part of the application process, you will be required to complete pre-employment checks which may include, but are not limited to, reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.

📌 Senior Service Delivery Analyst (Adelaide)
🏢 Calvary Health Care
📍 Adelaide