3 days ago Be among the first 25 applicants

Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description Elysia Wellness Retreat , located in the heart of the Hunter Valley, is seeking enthusiastic

Guest Service Agents

to join our welcoming team. Be the first point of contact for our guests and help deliver exceptional, wellness‑focused experiences.

About The Role As a Guest Service Agent, you’ll provide friendly, skilled service at the front desk, assisting with check‑ins, check‑outs, and guest enquiries. You’ll play a key role in creating memorable experiences in a serene retreat environment.





Key Responsibilities

Greet and welcome guests with warmth and professionalism

Manage check‑ins, check‑outs, and reservations

Provide information and assistance to enhance guest experience

Maintain presentation and organisation of the front desk area

Support the team in smooth daily operations

What We’re Looking For

Previous experience in hospitality or customer service (preferred)

Strong communication skills and professional presentation

Positive, friendly, and approachable attitude

Flexibility to work casual shifts, including weekends and evenings

Passion for wellness and guest service

Additional Information

Career Growth: Learning and development programs

Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family

Global Perks: International accommodation discounts across our hotel brands

Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ

Experiences: Discounted entertainment and activities

Banking and Insurance: Exclusive health insurance offers and workplace banking benefits

Generous Leave: Parental and birthday leave

Wellness Boost: EAP and tailored wellness support

We are only accepting applications from candidates who have working rights within Australia or New Zeland.

📌 Guest Service Agent (Aberglasslyn)
🏢 Elysia Wellness Retreat
📍 Aberglasslyn