Brief Description

The role: As our new Performance Relationship Manager, you will play a strategic role in building & maintaining strong relationships with our key suppliers, ensuring their performance aligns with the organisation's goals and objectives. This role will require semi‑regular interstate travel as required.

Key Accountabilities

- Establish and maintain strong, collaborative relationships with key suppliers & stakeholders, conducting regular visits to their offices to ensure effective communication and strengthen partnerships
- Conduct regular supplier performance reviews, meticulously evaluating their adherence to agreed‑upon Service Level Agreements & Key Performance Indicators
- Hold suppliers accountable for Service Level Agreements, forecasts, and capacity, intervening proactively with corrective action
- Act as the primary conduit between our external partners and suppliers, and internal departments, to resolve issues and ensure productive outcomes
- Develop and implement strategies to enhance supplier performance, including identifying areas for improvement and executing corrective actions, in collaboration with the Commercial Network team
- Deliver score cards to suppliers in a collaborative, face‑to‑face setting
- Analyse performance data to identify trends, areas of concern, and opportunities for improvement, and prepare comprehensive reports on supplier performance for internal stakeholders
- Identify and assess potential risks associated with supplier relationships, including developing and implementing mitigation strategies to minimise the impact of potential risks
- Contribute to the development and implementation of the organisation's overall supply‑chain strategy, identifying opportunities to enhance its efficiency,



cost‑effectiveness, and resilience

What Experience You’ll Bring

- Minimum of 3‑5 years of experience in a supply chain management role, with a focus on supplier relationship management and performance evaluation
- Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector
- Experience working with KPI’s/SLA’s and how they are used to improve performance
- Demonstrated negotiation & influencing skills along with strong facilitation or presentation experience
- Strong contract management skills along with in‑depth understanding of supply chain principles and practices
- Excellent analytical and problem‑solving skills used to review reports and data/information to identify trends
- Proficiency in using relevant software and tools, including Excel & Power BI, and the ability to build and maintain strong relationships with internal and external stakeholders

Our Perks

- Location: North Lakes – save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- Options for extra leave – enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually.



Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements.
- Paid parental leave – we support our recent parents with paid parental leave and other benefits.
- Award Winning Workplace Giving Program – if you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities – we’re championing your development with internal programs and access to a wide range of online courses.
- Employee discount – you’ll receive discounts on Budget Direct insurance products.
- Reward and recognition – we reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities – there’s excellent end‑of‑trip facilities on offer and private spaces for nursing mothers.
- Get social – join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App – access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About Us

Auto & General (A&G;) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award‑winning brand Budget Direct and partnerships with leading brands – ING and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Moto

📌 Performance Relationship Manager (Brisbane)
🏢 Auto & General Australia
📍 Brisbane