United Rentals is the world's largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment, backed by quality products, exceptional service, and a team you can rely on.

We are currently seeking a motivated and customer-focused Hire Controller to join our team. This is an exciting opportunity for an organised professional who enjoys building relationships, coordinating equipment hire, and delivering exceptional customer service in a fast-paced environment.

About the Role As a Hire Controller, you will be the key point of contact for customers, managing the hire process from enquiry through to delivery and off-hire. Working closely with customers, drivers, and operational teams, you will ensure equipment is supplied efficiently while maintaining high levels of service and customer satisfaction.

Key Responsibilities

Manage incoming customer enquiries and rental bookings

Coordinate equipment availability, deliveries, and collections

Prepare quotes, contracts, and rental documentation





Develop and maintain strong customer relationships

Liaise with internal teams to ensure smooth project deliveryAccurately process rental transactions and customer records

Identify opportunities to grow existing customer accounts

Support branch operations and contribute to team success

About You To be successful in this role, you will have:

Previous experience in hire control, customer service, logistics, transport coordination, or a similar role

Strong communication and relationship-building skills

Excellent organisational and multitasking abilities

A proactive and solutions-focused approach

High attention to detail and strong administration skills

Experience using ERP, rental, or inventory management systems (desirable)

A positive attitude and willingness to work as part of a team

What We Offer

Competitive salary package

Career development and progression opportunities

Supportive team environment

Access to industry-leading equipment and rental solutions

The prospect to work with a global industry leader

📌 Hire Controller (Gold Coast)
🏢 United Rentals
📍 Gold Coast