The Front Office Specialist is responsible for greeting visitors, managing incoming calls, and serving as the first point of contact for customers and partners. This role supports front office workflows and collaborates with warehouse, sales, and support staff to deliver consistent, high-quality service to all customers, including NDIS participants.
Key responsibilities
Greet visitors and serve as the first point of contact for customers and partners
Manage incoming calls with professional phone etiquette
Handle appointment scheduling and manage bookings efficiently
Maintain an organized reception area
Process basic inquiries and direct customers to appropriate team members
Assist with customer service queries
Manage incoming emails and messages
Update records to ensure accurate information for the team
Collaborate with warehouse, sales, and support staff
About you
Strong Customer Service and Communication skills to support a high volume of client interactions
Solid Phone Etiquette and Appointment Scheduling skills
Receptionist Duties experience,
including greeting visitors, managing front desk operations, and handling inquiries
Basic computer proficiency, including email, calendar systems, and data entry in office software
Strong organizational skills, attention to detail, and the ability to multitask in a rapid-paced environment
Professional, respectful manner and the ability to work effectively with diverse customers and colleagues
Previous experience in medical supplies, healthcare, or NDIS-related services is beneficial
About us Joya Medical Supplies is an Australian family-owned and operated company providing a wide range of medical products to healthcare professionals and the general public. The company offers 24/7 online availability and nationwide distribution, ensuring customers can access comprehensive inventory at reasonable prices with reliable delivery. As a registered NDIS provider, JOYA focuses on offering choice, tailored service, and strong support to NDIS participants.
📌 Customer support and rece (Gold Coast)
🏢 Joya Medical Australia
📍 Gold Coast
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