Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview At My Plan Manager (MPM), we're passionate about helping Australians living with disability get the most from their NDIS plans. As one of Australia's leading plan‑management providers and a wholly owned subsidiary of Gallagher Bassett, a global leader in claims and risk management, we're committed to delivering exceptional service, innovation and care to participants, providers and communities.

We're currently recruiting Client Relationship Consultants for our August and September intakes. If you have experience in a call centre, contact centre, customer service, retail banking, hospitality, telecommunications, health administration or another fast‑paced customer‑facing environment, we'd love to hear from you.

As a Client Relationship Consultant,



you'll be the first point of contact for clients, providers and support networks, helping resolve enquiries, process invoices and support NDIS participants to maximise their funding. Working across both phone‑based customer service and administrative case management, you'll play a key role in delivering outstanding customer experiences and meaningful outcomes.

This is an excellent chance to start or grow your career with a purpose‑driven organisation where your customer service skills can make a real difference every day.

How You’ll Make An Impact

Answer inbound calls from clients, providers and support networks

Deliver exceptional customer service with a focus on first‑contact resolution

Investigate and resolve customer enquiries with empathy and professionalism

Process invoices and manage customer cases accurately and efficiently

Support clients to better understand and maximise their NDIS funding

Build positive relationships with clients and stakeholders

Maintain accurate records and meet service standards and performance goals

Collaborate with a supportive team committed to delivering outstanding outcomes for clients

About You We're particularly interested in candidates who have experience in:

Contact centres or call centres

Customer service environments

Customer support or administration roles

Retail,



banking, insurance, hospitality or healthcare services

You’ll also bring:

A genuine passion for helping people

Excellent communication and interpersonal skills

Strong problem‑solving abilities and attention to detail

Confidence managing customer enquiries and difficult conversations

A positive, resilient and team‑oriented attitude

The ability to adapt to changing priorities in a fast‑paced environment

Intermediate Microsoft Office skills

Current WWCC and NDIS Worker Clearance (or the ability to obtain these), as well as being a current holder of (or the ability to obtain) MyID Digital ID

Why Join My Plan Manager? At MPM, we believe our people are our greatest strength. We foster a culture built on teamwork, innovation, excellence and fun, while remaining committed to delivering genuine, compassionate support to the disability community.

When you join us, you’ll enjoy:

Comprehensive training and ongoing development

Supportive and inclusive team culture

Career progression opportunities across MPM and Gallagher Bassett

Health and wellbeing initiatives

Flexible and hybrid working arrangements

The opportunity to build a meaningful career while making a real difference to people’s lives

Apply Now If you’re passionate about customer service, enjoy helping others, and want to join an organisation with purpose, we’d love to hear from you.

Take the next step in your career and become part of a team that’s helping create a more inclusive Australia, one client at a time.

Only candidates with the right to live and work in Australia will be considered for this position

📌 Client Relationship Consultant (Adelaide)
🏢 Gallagher Bassett
📍 Adelaide