Customer Service Representative - South Western Sydney As a CustomerService Representative, you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.We are currently hiring twopart-timers, both working Monday to Friday, 5 hours per day. One position is based at Oran Park, and one atMacarthur Square (Campbelltown)for training, then working at branches across Sydney South-West as needed. Due to the varied locations, candidates located in South-Western Sydneywithown transport are preferred.

About the role

Helping customers with their banking and insurance needsface to face, over the phone and online

Exploring new opportunities to find the right financial solutions that may improve their position

Using various technologies, systems and digital platforms

Cash handling, balancing and administrative duties

Working with Branch Managers and teams to collectively achieve the goals and objectives

Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

Experience in customerservice

Available to work Monday-Friday

Own transport and located Campbelltown and/or Oran Park

Demonstrated interest, experience or education relating to financial services

Cash handling experience and an accurate eye for detail

A learning mindset and ambition to build a career in the banking industry

An aptitude for technology and proficient in MS Office programs/apps





Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment

A versatile approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements

A genuine desire to help people, work directly with customers as well as work with and support a team

The willingness to travel within the region as required for training and staff relief.

Why IMB? IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide easy, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

Great training and onboarding

Genuine career pathways and opportunity to accelerate your skills and experience

A supportive culture that actively promotes diversity and inclusion

Designated wellbeing days

Friendly and professional team environment

Product concessions

Purchased leave options

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