Synergie Australia is seeking a Claims Service Consultant for a trusted client located in Sydney 2000.
Role Overview
You’ll be supporting a busy claims function, working closely with internal teams and customers to deliver accurate and timely outcomes. This is a fast‑paced, stakeholder‑facing role where attention to detail and communication are key.
Responsibilities
- Managing inbound claims enquiries and providing timely resolutions
- Processing and reviewing claims in line with policies and procedures
- Liaising with internal stakeholders, customers and third parties
- Maintaining accurate records and ensuring compliance requirements are met
- Investigating and resolving discrepancies or escalations
- Supporting continuous improvement within claims processes
- Delivering strong customer service across all interactions
Requirements
- Have previous experience in claims, customer service or a similar administrative role
- Demonstrate strong attention to detail and accuracy
- Be confident working in a fast‑paced, high‑volume environment
- Have excellent communication skills both written and verbal
- Be systems savvy with the ability to pick up new platforms quickly
- Show a proactive and solutions‑focused approach
Salary & Benefits
- Pay: $35 - $40 per hour + Super
- Hours: Monday - Friday | Rotating Roster - 7 days
- Salary Package:
AU$100,000 to AU$140,000 + Super
- Enjoy work‑life balance with flexible working options, and well‑being initiatives that prioritise your health
- Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions
- Enjoy benefits such as discounted insurance, health and well‑being programs, and a range of employee perks to support your lifestyle
Location
Open to role based in Sydney | Brisbane | Melbourne. Hybrid working. Permanent full‑time opportunity.
Equal Prospect
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Additional Information
- Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.
- Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future.
- We are a leading life insurer; we’re proud to be an Inclusive Employer recognised as Employer of Choice for Gender Equality and a Bronze Tier Status within the Australian Workplace Equality Index.
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