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Customer Service Coordinator - Fixed Term Contract Customer Services Job ID # Device Technolo...

Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

The opportunity…

Entry Level Opportunity – Customer Solutions Specialist

Looking to kick-start your career in a role that’s more than just answering phones? Join us as aCustomer Service Coordinator — no prior industry experience required. This is anentry-level role with full training and support, you’ll be the go-to problem solver for our healthcare clients, helping hospitals, clinics, and providers access the medical products they need (fast!). Every day is different, every solution matters, and you’ll be part of a team that keeps the healthcare system moving.This role is based in Belrose, NSW.

Why you’ll love ithere:

- Hybrid work – 2days working from home, 3 in the office for the best of both worlds
- Extra time off – 3 Rest Energise & Connect Days plus your birthday off
- More leave, more life – option to purchase additional annual leave
- Recognition that counts – Team Member of the Month + Company-wide Employee of the Month
- Pinnacle Awards – annual awards night with an overseas trip for youand your chosen plus one if you’re a top performer
- Wellbeing first – EAP program for you and your family

About you.

At Device Technologies, we succeed through our commitment to five key values:

Delivering Innovation -We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands.Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration -By embracingcollaborationwe tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership -We embrace accountability and initiative.It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business -We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer -By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Our ideal candidate for this role aligns with these values.

- Strong attention to detail
- Excellent communication skills to communicate effectively with customers (written and oral)
- Willingness to learn
- You will be using several systems, so familiarity with technology is a must

Interested?

To apply for this opportunity, please click on the 'apply' button to be redirected to our candidate application portal.

At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Device Technologies will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Device Technologies is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.

Device Technologies does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Device Technologies will be deemed unsolicited, and no fees or charges will be payable. Device Technologies reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.

As our newest Customer Service Coordinator, you’ll join a passionate, driven, and collaborative team in this full-time, parental cover contract, based at the Edgewater Homes office in Smeaton Grange.

About your new role

Join our Completed Homes Team as a Customer Service Coordinator and help bring our new home builds to life. Throughout the building process, you'll play a key role in keeping everything on track, coordinating processes behind the scenes and making sure all the moving pieces come together to get our completed homes ready for market.

Working closely with teams across the business, you'll build great relationships and collaborate to deliver a seamless experience for our customers.



Bringing your strong administrative skills, attention to detail, and customer-first mindset, you'll be an important part of creating positive outcomes every step of the journey.

What you will do:

- Coordinate residential construction projects, maintaining accurate project records and providing construction updates to relevant stakeholders.
- Manage compliance and handover documentation, including Occupation Certificate (OC), utility connection applications, settlement packs, and HBCF policy closures.
- Act as a key liaison between Site Supervisors, service providers, and internal teams to support project delivery and completion.
- Respond to homeowner enquiries and provide post-construction customer support throughout the warranty period.
- Coordinate warranty inspections, manage warranty claims, and oversee defect rectification works with homeowners, trades, and suppliers.
- Provide general administrative support and assist the wider Construction team with ad hoc tasks as required.

The perks of the job:

Of course we’ll provide you with all the essentials you need, but there’s so much more:

- Work within a culture that genuinely cares for your well-being and career development
- Enjoy a highly collaborative and supported role that allows flexibility on your work schedule to enjoy a work-life balance
- Gain instant access to hundreds of retailer discounts that helps you pay less for your regular household expenses like private health insurance, groceries, fuel, and clothing

About us:

Edgewater Homes is a volume-building company like no other and we mean it. We’re part of the Henley Properties Group and are supported by our long-term partnership with Sumitomo Forestry Group. We are committed to quality, behave with integrity, communicate collaboratively and professionally and deliver service excellence each and every time.

We not only care about our internal family but also have deep ties to the community. Over the past 30 years we have donated more than $40 million and 80 homes, with a close partnership with the Royal Children’s Hospital and Mater Little Miracles Foundation.

We build over 2,500 homes per year across Australia. Our continued growth means there’s ample room to develop with a stable future in front of you. Here at Edgewater, your efforts, time, and energy will always be recognised and be rewarded through our leaders, your peers, and valued customers.

We look forward to welcoming you to our team!

Job Description

We are currently seeking a proactive and client-focused Client Services professional to join a growing accounting firm in Sydney CBD.

This is a varied role supporting team members across office administration, client communication, workflow coordination, ASIC and ATO matters, corporate compliance, billing and general practice operations.

The successful candidate will be someone who takes ownership, enjoys working with people, has excellent attention to detail and is confident managing multiple priorities and deadlines in a professional accountancy environment.

Key Responsibilities

- Attend to general office administration, correspondence and day-to-day practice operations.
- Coordinate client work, workflow and scheduling to ensure tasks are completed efficiently and within required deadlines.
- Monitor client lodgement, payment and other key compliance deadlines.
- Liaise professionally with clients, the ATO, ASIC and other external parties.
- Access, review and update information through the ATO and ASIC portals as required.
- Prepare, collate and distribute client documents, financial reports, tax returns and other correspondence.
- Draft and send emails to clients and third parties as required.
- Organise electronic signing and follow up outstanding client information and documentation.
- Assist with client onboarding and offboarding processes.
- Assist with the establishment and registration of new entities, including companies, trusts and SMSFs.
- Download and process annual ASIC company statements and assist with ASIC lodgements and corporate compliance matters.
- Prepare company minutes and assist with other company secretarial requirements.
- Process and assist with lodgements, including tax returns, BAS and IAS.
- Maintain accurate client records, workflow information and documentation across practice management systems.
- Assist Partners and team members with administrative and client-related tasks as required.
- Contribute to improving office processes, systems and overall client service.

About You

We are looking for someone who brings:

- Previous experience in an accounting or professional services practice is essential .
- Strong administrative and organisational skills with exceptional attention to detail.
- Excellent communication and interpersonal skills, with a friendly and professional manner.
- Strong client service skills and the ability to build positive working relationships.
- Excellent time management skills and the ability to prioritise competing tasks and deadlines.
- Initiative, drive and a genuine willingness to take ownership and get things done.
- The ability to work independently while also contributing effectively as part of a team.
- Reliability, integrity and a strong commitment to confidentiality.
- Confidence communicating with clients, professional advisers, the ATO, ASIC and other external parties.
- A willingness and ability to learn new processes, systems and technology.
- A friendly, approachable and social personality.

Systems & Software

Experience with the following systems would be advantageous:

- Xero
- NowInfinity or CAS 360
- Microsoft Word, Excel, Outlook and Office
- FYI Docs
- MYOB / GreatSoft
- ATOmate

Why Join Us?

This is an excellent opportunity for someone looking for a varied and rewarding role within an established accounting practice. You will work with Partners and the wider professional team, have regular interaction with clients and external stakeholders, and play an important role in ensuring the smooth running of the practice and delivery of quality client service.

As aCustomer Service Coordinator (CSC) , you’ll be the first point of contact for our clients – answering calls, actioning requests and ensuring issues are resolved efficiently.





You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.

This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don’t need to know everything from day one – we’re looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.

You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.

This role is based in our Belrose, NSW Head Office.

About the Role

As aCustomer Service Coordinator (CSC) , you’ll be the first point of contact for our clients – answering calls, actioning requests and ensuring issues are resolved efficiently.

You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.

This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don’t need to know everything from day one – we’re looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.

You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.

This role is based in our Belrose, NSW Head Office.

Duties Include

- Answering incoming calls and managing client requests
- Processing and monitoring work orders across client and internal systems
- Coordinating with Operations Managers and Service Providers to close out jobs
- Supporting Account Managers with reporting and monthly requirements
- Managing incoming CSC emails and client communications
- Keeping systems and job information accurate and up to date
- Following up outstanding jobs and ensuring requests are progressed within required timeframes
- Ensuring compliance with Vivid’s policies and procedures

What We’re Looking For

We’re looking for someone who is keen to learn, comfortable with technology and enjoys working in a busy team environment.

You’ll ideally have:

- Previous experience in aCustomer Service, Administration, Coordination or similar role
- Strong written and verbal communication skills
- Confidence speaking with clients and handling issues professionally
- A positive, coachable attitude and willingness to take on feedback
- Strong attention to detail and the ability to stay organised
- Confidence using technology and learning new software and systems
- Good working knowledge of Word, Excel and Outlook
- Experience with maintenance, facilities or work-order management systems is a bonus, butnot essential
- The ability to prioritise multiple tasks and keep things moving in a fast-paced environment
- A proactive, adaptable and qualified approach

You’ll be working across different clients, systems and requests, so we’re looking for someone who enjoys solving problems, asks questions and wants to develop their skills.

What We Offer

- Full training and ongoing support from an experienced and collaborative team
- The opportunity to learn and develop within a growing national business
- Exposure totechnology, systems, operations and client management
- Opportunity to build a career within commercial cleaning and property services
- A safe, inclusive and values-driven workplace
- A supportive team environment wherequestions are encouraged and development is valued
- Competitive salary with superannuation and benefits in line with industry standards

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
- Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.

Job Skills & Qualifications

Required

- High school certificate or equivalent
- Ability to comfortably sit for long periods of time
- Good Computer and Typing Skills
- Comfortable desk and good Internet connection
- Strong interpersonal skills

Preferred

- Ability to resolve conflict and de-escalate tense situations
- Receive personalized job recommendations.

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📌 Customer Service Coordinator - Fixed Term Contract Customer Services Job Id # 493875 Device Technolo (Sydney)
🏢 Device Technologies Careers
📍 Sydney