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Customer Service Manager

3170 Mulgrave Frog Recruitment

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Job Description

Customer Service Manager - telecommunications

Mulgrave | $115-135k + Super

Reporting directly to the CEO, this newly created leadership role offers the opportunity to lead a team of six customer service and service delivery professionals while driving systems optimisation, process improvement and business transformation within a growing telecommunications and technology provider supporting clients across healthcare, warehousing and engineering sectors.

About the Role

You'll lead day-to-day customer service and service delivery operations while playing a key role in business improvement initiatives. This is a hands-on position where you'll coach the team, manage escalations, improve processes and drive successful adoption of new systems and automation.

Key Focus Areas:

- Lead and develop a team of 6 customer service/service delivery staff
- Oversee customer service operations, ticket management and service performance
- Finalise the transition from NetSuite to Autotask
- Drive systems optimisation, automation and AI initiatives
- Implement KPIs, reporting and accountability frameworks
- Improve workflows, processes and team capability
- Support operational projects and business growth initiatives

About You:

- Experience leading customer service, service delivery or operations teams
- Strong background in systems optimisation and process improvement
- Experience managing change and driving performance improvements
- Hands-on leadership style with a proactive approach
- Telecommunications experience highly regarded
- Exposure to Autotask, NetSuite, MSP, telecommunications or ICT environments highly regarded

What's on Offer?

- $110-135k + Super
- Direct access to and mentorship from the CEO
- Opportunity to shape systems, processes and team performance
- Growing telecommunications and technology business
- Onsite parking and some WFH flexibility

This role is ideal for a hands-on leader who enjoys developing people, improving systems and delivering measurable business outcomes.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.

Bring your positive energy and problem solving skills to a role that keeps our hubs welcoming, organised and running smoothly.

We’re looking for a friendly, organised and people-focused Customer Service Officer to join our Employment & Training team in Melbourne’s west.

As the first point of contact at one of our Youth Projects hubs, you’ll play a big part in creating a space where young people, visitors and staff feel welcome from the moment they walk through the door.

It’s part customer service, part administration and part keeping-the-place-running-smoothly. You might be helping someone find the right support, organising appointments, answering enquiries or making sure the team has what they need to get on with the day.

Most importantly, you’ll help us deliver high impact support with no judgement. Full stop.

What you’ll be doing

- Creating a warm, welcoming and inclusive front-of-house experience
- Helping young people, visitors and stakeholders with enquiries and connecting them with the right person
- Managing reception, phone calls, appointments and meeting room bookings
- Supporting the team with everyday administration and accurate record keeping
- Keeping site supplies, visitor processes and general hub operations on track
- Pitching in, solving problems and helping make the experience better for everyone who uses our services

What we’re looking for

You’re someone who genuinely enjoys helping people and can bring calm, organisation and good energy to a busy environment.

You’ll also bring:

- Experience in customer service, administration or a similar people-facing role
- A Certificate III in Community Services, Employment Services or related study
- Strong communication and interpersonal skills
- Great organisation and time management
- Confidence working with people from different backgrounds and lived experiences
- The ability to work independently while still being a great team player

You’ll also need full Australian working rights and be willing to maintain a current Working with Children Check and National Police Check

A bit about us

We are an independent, registered charity providing frontline support to at-risk individuals across Melbourne to open pathways out of poverty and homelessness, breaking the cycle of disadvantage. Our work is focused on respect, client-centred care and harm prevention. Through our holistic model of care, we support people to live longer, healthier lives with meaningful employment and a stronger sense of belonging, safety and security.

Why should you work with us?

At Youth Projects we are very lucky to have a highly passionate and big energy team. We love what we do and we have fun doing it, all the while keeping things professional!

We are dedicated to providing a flexible workplace to help you get on top of your work-life balance and we prioritise personal development every step of the way by providing regular training and internal development opportunities.

Most importantly, every day you get to see the way your work impacts real people in your community. But wait, there’s more!

- Free & locally roasted coffee at the office, every day
- Generous salary packaging perks to boost your take-home pay
- PLUS additional tax-free salary packaging on meals & entertainment expenses
- Flexible work environment & flexibility to take extra unpaid leave for travel while working
- 17.5% Annual Leave Loading to help you live your best life on your holidays
- Employee wellbeing initiatives like the Employee Assistance Program
- Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave days

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Send through your resume & Cover Letter by clicking “Apply for the Job.”

Recruitment for this position will be undertaken as applications are received, and only shortlisted applicants will be contacted.

Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children Check and National Police Check.

Our commitment to diversity, inclusion and belonging: At Youth Projects, we value the unique experiences, perspectives and contributions that a diverse workforce brings. We are committed to creating a safe, inclusive and welcoming workplace for all and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all genders, sexualities and identities, including members of the LGBTIQA+ community.

Safety screening: Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel protected. Youth Projects has zero tolerance for child abuse and is committed to the safety and wellbeing of all children and young people.

Drive impact. Optimise performance. Shape the future of GWM.

Are you ready to join one of Australia’s most creative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so, we have an exciting opportunity for you!

About GWM Australia:

GWM is the powerhouse behind the renowned Chinese automaker’s local presence. We specialise in importing, distributing, and marketing a diverse range of vehicles, including petrol, hybrid, and cutting-edge electric models. Our lineup features the popular Haval SUVs, the robust Cannon Ute, the rugged Tank 4×4 SUV, and the innovative Ora EV and many more exciting vehicles and technology on the horizon!

With a commitment to excellence and customer satisfaction, GWM is transforming the automotive landscape by offering high-quality vehicles tailored to the evolving needs of Australian consumers.

Why Join Us?

GWM is quickly becoming one of the leading automotive brands in Australia and New Zealand. With ambitious plans to introduce even more groundbreaking products, there’s no better time to join our team and accelerate your career to new heights!

About the Role:

Reporting to the Customer Operations Manager, the Customer Service Specialist is responsible for delivering exceptional customer support and service by effectively resolving enquiries, addressing concerns, and ensuring a positive experience for both the dealer network and GWM customers. Acting as a key liaison between the organisation and its customers, this role plays an integral part in building trust, strengthening relationships, and enhancing customer satisfaction.

Key Responsibilities:

- Manage all inbound day to day customer contacts from all customer points of enter (phone call, email, various social and multimedia)
- Ensure the highest levels of customer satisfaction and customer service by improving processes and promoting Customer Care standards within the dealership.
- Manage customer expectations and entitlements for major concerns under Australian Consumer Law (ACL)
- Manage VOR customer loan vehicles within their region.
- Identify and resolve customer problems or concerns in a timely and efficient manner, ensuring a high level of customer satisfaction.
- Liaise with dealerships and internal departments (e.g. sales, service, technical teams) to expedite resolutions.
- Document all customer interactions accurately in the CRM system.
- Use customer feedback to identify trends and improvement opportunities.
- Work with cross-functional teams to improve customer touchpoints.

Skills and Experience:

- Bachelor’s degree in business, administration, or a related field highly regarded.
- 2–4 years of experience in customer service, answering inbound calls and making outbound calls
- Automotive experience within aftersales customer facing capacity is preferrable
- Strong communication skills, both written and verbal.
- Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint.
- Excellent customer service and interpersonal skills.
- Problem-solving and critical thinking abilities
- Patience and empathy when dealing with customers.
- Ability to work in a team and collaborate with other departments.
- Ability to handle high-stress situations with composure.

What We Offer:

- Be part of a high-growth automotive brand with big ambitions in ANZ
- Work in a role with real ownership, influence and visibility
- A culture driven by innovation, collaboration, and success
- Access to 24/7 EAP services for you and your family
- 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
- Access to a family vehicle lease program

Become a vital part of a dynamic team representing one of ANZ’s fastest-growing automotive brands! If you’re passionate about performance, obsessed with optimisation and ready to make your mark — we’d love to hear from you.

Lunch Van Sales Representative-Tullamarine

Looking for a career, not just a job?

JoinTasty Fresh Food Co. and become part of a team that genuinely promotes from within. Many of our leaders started as Van Sales Representatives and have progressed into roles across sales, management, marketing, IT, finance and head office operations.

Lunch Van Sales Representative-Tullamarine

Looking for a career, not just a job?

JoinTasty Fresh Food Co.



and become part of a team that genuinely promotes from within. Many of our leaders started as Van Sales Representatives and have progressed into roles across sales, management, marketing, IT, finance and head office operations.

What’s on offer?

- Monday to Friday only – no nights or weekends
- Early starts, early finishes (typically home by 2–3pm)
- Ongoingfull-time position with set hours and routine
- Casual rate (ongoing full time role/hours ): $38.60 per hour , or permanent rate:$30.90 per hour
- Performancebonuses on top of base pay
- Free onsite parking, staff discounts and take-home goodies
- Fulltraining and ongoingsupport
- Strong team culture and genuine career opportunities

A typical day

You’ll start your day at our Tullamarine depot from 6am, loading your up-to-date automatic lunch van with fresh food and drinks before heading out on your regular route.

Throughout the morning you’ll visit workplaces including warehouses, factories, work sites and offices, stopping every few minutes to serve customers. You’ll build strong relationships with regular customers , process sales, manage stock and provide friendly, efficient service.

No two days are exactly the same, you’ll be constantly on the move, meeting people and running your route as if it were your own business (without the admin burden!). After your final stop, you’ll return to the depot to complete stock counts, unload and cash up before heading home in the early afternoon.

What you’ll need

- Full VIC driver licence(no P Plates)
- Safe and confidentdriving skills
- Excellentcustomer service skills
- Reliability and strong work ethic
- Ability towork independently and stay organised
- Motivation to grow your earnings and career

At Tasty Fresh Food Co . we deliver fresh food and great service to hardworking Australians every day.If you’re energetic, customer-focused and enjoy being out on the road, we’d love to hear from you.

Apply now!

All applicants will receive a short questionnaire as part of the application process – please complete this asap to get ahead of the queue!

Are you ready to be a big part of something big?

Atcarsales,we’reallabout makingbuying and sellinga great experience. Since 1997,we’vebeen evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want tooffer meaningful opportunities that empower you to make a lasting impact. But for that to happen, we strive to feel small-small enough to stay agile, learn across teams, and connect authentically with each other.

With a vision to be the global leader in online vehicle marketplaces,we’retransforming how people buy and sell across the world. We discovernew ideasand bring them to life. We continue to grow, and we continue to evolve,andwe’renot afraid to take bold steps to get there.

What’s on offer:

- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace and a WORK180 endorsed employer for women.
- The support of a highly engaged, high-performing team including a leadership team thatyou’ll actually have face time with.
- 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.

Job Description

What’ll you’ll be doing:

As a Customer Advocateat carsales, your primary responsibility is to provide the best experience possible to all of our customers through offering customers quality support and assistance across multiple channels, such as phone, and email.Working in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.Your role also includes helping maintain the day to day operations of the Success Team through taskssuch as, advert approvals, fraud identification,adjacentproduct support and administrative tasks.

- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Understand and share expertise in problem solving and solving them quickly .
- Develop and support solutions that deliverexceptional customer service.
- Demonstrate understanding, motivations and expertise in meeting KPIs.

Qualifications

What we’re looking for:

- Help to build and maintain our loyalcustomers and members.
- Know your way around a computer(and you can help people who don't).
- Reliable person with strong time management.
- Demonstrate empathy when dealing with customers.
- Work well under pressure.
- Savvy in technical troubleshooting/ problem-solving.

We know not everyone will meet every requirement, and that's okay. If you're excited about the role and believe you can make a difference, we'd love to hear from you.

Additional Information

A few other things we want you to know.

- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
- We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
- We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
- Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come join us - because every role plays a vital part in our journey toward something big!

Customer Service Officer | 12-Month Fixed-Term Contract

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

Customer Service Officer | 12-Month Fixed-Term Contract

Dandenong South, Victoria 3175

Barenbrug is one of Australia’s largest seed companies and part of the global Royal Barenbrug Group. We are committed to exceeding the expectations of our employees, customers and industry partners.

We are seeking a Customer Service Officer to join our Dandenong South team on a 12-month fixed-term contract. Reporting to the Customer Service Manager, you’ll join a supportive and knowledgeable team focused on delivering first-class service to both internal and external customers.

About the Role

This is a hands-on and varied role working across sales, logistics, distribution, manufacturing and inventory management.

You’ll coordinate customer orders from receipt through to delivery, often managing multiple product, stock and delivery requirements at once. Accuracy, attention to detail and strong follow-through are therefore essential.

To thrive in this role, you’ll be a confident communicator and relationship builder who enjoys solving problems, working collaboratively and taking ownership of getting things done.

Key Responsibilities

- Receive and accurately process customer orders, quotes, product enquiries, account queries and credit returns
- Coordinate orders from receipt through to delivery, working closely with sales, logistics, manufacturing and inventory teams
- Keep customers and internal stakeholders informed of order progress, stock availability and potential delays
- Identify opportunities to cross-sell and up-sell where appropriate
- Assist with stocktakes and the reconciliation of stock levels
- Support accurate inventory control in line with company policy
- Maintain accurate and current pricing
- Ensure timely administration and processing of customer orders
- Contribute to continuous improvement initiatives across systems, processes and products

About You

You’ll ideally bring:

- Experience in a similar customer service, sales support or supply chain role
- Strong commercial awareness and an understanding of logistics and supply chain processes
- Excellent attention to detail and a commitment to accuracy
- A proactive approach, with strong follow-through and a focus on seeing tasks through to completion
- The initiative to identify what needs to be done and follow up without being prompted
- Strong problem-solving skills and a solutions-focused mindset
- An inquisitive nature, with the confidence to ask questions and develop a thorough understanding
- Experience with Pronto would be advantageous
- Experience within the agriculture industry would be highly regarded
- A genuine willingness to learn and build your product knowledge

We understand that developing confidence and capability takes time. You’ll be supported by a knowledgeable and highly engaged team who are committed to sharing their expertise and helping you build a strong foundation with us.

What Success Looks Like

Success in this role is measured by both what you deliver and how you work. We value collaboration, accountability and a positive, solutions-focused approach.

We’re looking for someone who enjoys being part of a team, brings energy to their work and takes pride in delivering great outcomes for customers and colleagues.

What We Offer

- Competitive salary package
- Supportive and flexible working environment
- Excellent conditions and employee benefits
- A varied role with exposure across customer service, sales, logistics and supply chain
- A 12-month fixed-term opportunity within an experienced and supportive team

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!

Job Description

We are seeking experiencedfull timeCustomer Service Agents to join our exceptionally talented team in Melbourne.

OurCustomer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!

You will be responsible for:

- Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
- Meet quality, productivity, and QA assessment targets in line with business goals.
- Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.




- Capture and manage customer interactions accurately and within agreed timeframes.
- Actively promote LE offerings to retain customers and support business growth.
- Seek and act on customer feedback to continually enhance the LE experience.
- Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
- Meet rostering and availability commitments, supporting colleagues and projects as required.
- Commit to ongoing personal and professional development.

Qualifications

What we are looking for:

- Someone that is used to a high volume of calls!
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.
- You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!
- Previous experience in the Travel industry is beneficial -either customer support/bookings or front office is preferred but not required.
- If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!

Additional Information

What's in it for you?

- Flexible hours from 7am - 10pm, 7 days a week.
- Competitive remuneration package - Base $66k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)
- First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment -Friday afternoon onsite gatherings (wine included!) and monthly celebrations.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave!

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.

About the latest Menswear retail sales associate growth perks Jobsin Victoria !

Become part of a collaborative and forward thinking team within one of the world’s leading suppliers of microencapsulated omega 3 and omega 6 powders, emulsions, and nutritional oils. We’re proud of our supportive culture, our commitment to safety, and the people who make our work possible.

The Opportunity:

For a proactive and inquisitive problem solver, this opening offers the chance to take ownership of logistics related shipping documentation, driving smooth coordination and ensuring goods reach their destinations on time. This opportunity positions you as the key point of contact for managing customer inquiries, processing orders, and resolving concerns with confidence and care.

How You’ll Strengthen the Team:

- Engage with customers and process orders with agility and accuracy
- Coordinate compliant shipping documentation for local and export deliveries
- Deliver timely, professional resolutions to customer complaints
- Coordinate intercompany transfers to ensure accuracy, timeliness, and seamless internal flow
- Drive inventory accuracy through proactive monitoring and efficient stock control
- Foster strong intercompany communication to enable seamless processes

Why You’re a Great Match:

- Experience in customer service, order processing, or logistics
- Knowledge of domestic and export shipping documentation
- Strong communicator who resolves customer issues professionally
- Skilled in maintaining inventory accuracy and stock control
- Confident using ERP or order management systems
- Detail‑driven problem solver who thrives in fast‑paced environments

What You’ll Enjoy With Us:

- Thorough onboarding and continuous training to set you up for success
- Room to grow with exciting opportunities as our business continues to expand
- Friendly collaborative environment

Next Steps

Feel confident you can make a valuable contribution and thrive in a supportive, collaborative team? We’d love to hear from you. Please submit your CV along with a cover letter outlining your experience. Applications are reviewed as they’re received, so apply now for immediate consideration.

Only shortlisted candidates will be contacted. This role is based onsite.

Nu Mega Ingredients proudly welcomes applicants from all backgrounds and is committed to fostering an inclusive workplace.

Posted 1 day ago

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Ready to lead in one of Australia's most iconic retail destinations? Join Myer Chadstone and play a pivotal role in creating exceptional customer experiences while leading large, high-performing teams in a rapid-paced and dynamic retail environment.

This is an exciting opportunity for an experienced retail leader who thrives on developing people, driving performance and creating a culture where customers and team members feel valued every day.

As a Customer Service Manager at Myer Chadstone, you'll lead from the front, inspiring teams across multiple departments to deliver outstanding service, strong commercial outcomes and memorable customer experiences. You will influence store culture, develop future leaders and drive operational excellence in one of our highest-profile stores.

Whether you're coaching team members, identifying opportunities to improve performance or engaging with customers on the floor, you'll be at the heart of what makes Myer special.

About The Role:

- Lead large, multi-skilled teams to deliver exceptional customer experiences and strong financial performance
- Coach, mentor and develop team members to unlock their potential and build future retail leaders
- Create a high-performance culture where accountability, recognition and collaboration thrive
- Drive productivity through effective workforce planning, operational excellence and clear prioritisation
- Spend quality time on the shop floor connecting with customers, identifying opportunities and leading by example
- Partner with the leadership team to execute store strategies and chieve key business goals

About You:

- Proven leadership experience in retail, ideally department stores or other cusotmer-focused environments
- Passion for creating engaging customer experiences and building high-performing teams
- Strong people leadership skills with a 'hands-on', collaborative approach and a track record of growing talent
- Commercially minded with experience driving sales, productivity and operational outcomes
- Confident communicator who can lead through change and inspire others
- Resilient, ada;table and energised by working in a fast-paced environment

Why Myer?

- Lead within Australia's most recognised department store brand
- Career development, leadership programs and succession opportunities across our national network
- Generous team member discounts and exclusive partner offers
- Supportive leadership team focussed on your growth and success
- Access to volunteer, parental and lifestyle leave
- Recognition programs celebrating outstanding achievements and contributions

Our leadership teams work across a fortnightly rotating roster designed to support key trading periods, including weekends and peak retail events such as Black Friday and Christmas-New Year season.

Lead customer experience at one of Australia's busiest and most exciting retail destinations. Apply now!

Customer Service and Optical Assistant- Mornington

The Optical Dispenser role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

- Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
- Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
- Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
- Assisting with the opening and closing procedures everyday.

The Optical Dispenser role seamlessly blends together fashion retail and healthcare. The diverse responsibilities of the role involve:

You and the team will look closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

- Providing outstanding eye care and eyewear styling advice tailored to each patient and potential clientele who enter the store.
- Dispensing lenses and frames based on the prescription of each patient, provided by our Optometrists.
- Building meaningful and affirming relationships with our patients- give them a reason to visit us again!
- Assisting with the opening and closing procedures everyday.

About You:

- 1+ years experience in the optical industry, or 2+ years retail sales experience
- Reliable with previous experience in store opening/closing duties
- Strong attention to detail with basic mathematical skills
- A confident, clear and proactive worker with strong communication skills
- Capable of building trusting and respectful relationships with co-workers and customers alike
- A go-getter with a positive and friendly manner, ready to provide customers with outstanding service!

Perks:

Get a free pair of prescription glasses every six months

- Treat your loved ones to Family & Friends discounts twice a year!
- Work at our Mornington Central store, conveniently located near Telstra within the Mornington Central Shopping Centre. With easy access via local bus routes and ample undercover and outdoor parking available, commuting to work is simple and stress free. Check out our store page here !
- Work with a supportive and energetic team in a fast-paced retail environment, with a strong focus on coaching, collaboration and celebrating the big wins together!
- The prospect to learn about all things eyewear, including styling with our wide variety of frames!
- A clear career trajectory with opportunities for management roles in the future

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.

Mornington offers a relaxed coastal lifestyle with plenty to enjoy before or after your shift. From boutique shopping along the main street to scenic spots like Mothers Beach and the historic Shire Hall nearby, there is always something to explore while working at Oscar Wylee Mornington.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!

Apply Now

Ready to take the next step in your career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.

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📌 Hybrid Customer Service & Ops Officer — Melbourne
🏢 Connor Clothing Pty
📍 Melbourne