Cursa Pty Ltd is a Gold Coast-based IT services provider delivering reliable, secure and practical technology solutions to businesses.

We support our clients across Microsoft 365, cloud services, cybersecurity, networking, backup, endpoint management and day-to-day IT support.

As Cursa continues to grow, we're looking for an enthusiastic

Level 1 IT Support Engineer

to join our technical team.

This is a hands‑on role suited to someone who enjoys technology, problem solving and helping people. You'll be responsible for providing frontline technical support to our clients while working alongside experienced engineers who can assist with more complex issues.

You don't need to know everything on day one. We're looking for someone with

good IT fundamentals, strong communication skills, initiative and a genuine desire to develop a career in IT.

Cursa Pty Ltd is a Gold Coast-based IT services provider delivering reliable, secure and practical technology solutions to businesses.

We support our clients across Microsoft 365, cloud services, cybersecurity, networking, backup, endpoint management and day‑to‑day IT support.

As Cursa continues to grow, we're looking for an enthusiastic

Level 1 IT Support Engineer

to join our technical team.

This is a hands‑on role suited to someone who enjoys technology, problem solving and helping people. You'll be responsible for providing frontline technical support to our clients while working alongside experienced engineers who can assist with more complex issues.

You don't need to know everything on day one. We're looking for someone with

positive IT fundamentals, strong communication skills,



initiative and a genuine desire to develop a career in IT.

What you'll be doing As part of the Cursa technical team, you'll:

Respond to incoming client support requests and service tickets

Provide friendly and professional Level 1 technical support

Troubleshoot Windows desktops, laptops and common business applications

Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint

Assist with Microsoft 365 user accounts, passwords, groups and permissions

Assist with new user onboarding and employee offboarding

Configure and deploy desktops, laptops and Microsoft 365 applications

Troubleshoot printers, scanners and other business peripherals

Assist with basic internet, Wi‑Fi and network connectivity issues

Assist with email and Outlook troubleshooting

Perform basic hardware diagnostics and troubleshooting

Provide support remotely, by phone, email and onsite when required

Accurately document support requests, troubleshooting and resolutions

Keep clients updated throughout the support process

Escalate more complex technical issues to Level 2 and senior engineers

Maintain and update client technical documentation

About you We're looking for someone who enjoys technology but also understands that





great IT support is about people as much as computers.

Ideally, you'll have:

Some previous IT support, Help Desk, Service Desk or similar experience

Good Windows 10/11 troubleshooting skills

Familiarity with Microsoft 365

Basic knowledge of Outlook, Teams, OneDrive and SharePoint

An understanding of computer hardware and peripherals

Basic networking knowledge

Good troubleshooting and problem‑solving skills

Strong written and verbal communication skills

Good organisation and time‑management skills

Attention to detail

The ability to follow documented procedures

The ability to work independently while knowing when to ask for assistance

A professional and friendly approach when dealing with clients

A genuine interest in technology and willingness to learn

Previous experience working for an

MSP or IT service provider

would be beneficial, but isn't essential.

Desirable experience Previous exposure to any of the following would be advantageous, but

is not required :

Microsoft 365 & Cloud:

Microsoft 365 administration, Entra ID, Exchange Online, SharePoint, OneDrive, Intune and Defender.

Windows & Networking:

Windows Server, macOS, TCP/IP, DNS, DHCP, business Wi‑Fi and general network troubleshooting.

MSP & Support Tools:

Autotask PSA, IT Glue, RocketCyber, Inky, Dark Web ID, BullPhish ID, SaaS Alerts, Datto RMM and Datto EDR

Backup & Security:

Backup, recovery, endpoint security and related business continuity solutions.

Training & Certifications:

Microsoft certifications or other relevant IT qualifications are highly regarded.

📌 IT Support Engineer – Level 1 (Gold Coast)
🏢 Cursa
📍 Gold Coast