Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment.

We will be offering both fixed-term and permanent part-time opportunities, with 30–48 hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.

Williams-Sonoma & The Opportunity Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment.

We will be offering both fixed-term and permanent part time opportunities, with 30–48 hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.

Why You Will Love Working With Us We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

Generous employee discounts so you can enjoy our amazing products

Paid parental leave to support you through life’s most important milestones





Access to a confidential Employee Assistance Program for personal and professional support

Career growth opportunities with real investment in your development

A supportive, collaborative team culture where your success is celebrated

The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.

Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.

Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.

Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.

Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role

1-2 years customer service experience (specialty retail preferred but not required).

Strong sales skills with the confidence to meet and exceed performance targets.

A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.

High attention to detail

Physical Requirements

Ability to be mobile in the store and back-of-house areas, including standing for long periods

Ability to climb ladders and use other equipment in line with safety standards

Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team? Step into a role where you can deliver excellent customer service, drive sales success, and grow your career.

Only candidates with work rights in Australia will be considered.

As we have fixed-term opportunities available, these roles are also open to

Working Holiday Visa holders

with suitable retail experience.

📌 Sales & Service Lead (Port Phillip City)
🏢 Williams Sonoma
📍 Port Phillip City