MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity

Join a globally recognised insurance and assistance provider with a strong reputation in the market

6-month full time contract with an

immediate start available

Brisbane CBD location, conveniently located close to public transport

$38.89 per hour + super, paid weekly

Opportunity to win awards and competitions

Weekend coverage approximately

1 weekend in 4 , working either Saturday or Sunday

Comprehensive training and hands-on support to set you up for success

Laptop and all required equipment provided

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity

Join a globally recognised insurance and assistance provider with a strong reputation in the market

6-month full-time contract with an

immediate start available

Brisbane CBD location,



conveniently located close to public transport

$38.89 per hour + super, paid weekly

Rotating roster between

6:00am – 8:00pm on weekdays

and

6:00am – 4:00pm on weekends

Opportunity to win awards and competitions

Weekend coverage approximately

1 weekend in 4 , working either Saturday or Sunday

Comprehensive training and hands-on support to set you up for success

Laptop and all required equipment provided

What You'll Be Doing You'll be part of a busy Contact Centre team supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail. Your day to day will include:

Handling inbound customer enquiries with professionalism and genuine empathy

Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries

Navigating multiple systems simultaneously while maintaining attention to detail

Recording customer interactions accurately and maintaining high service standards

What We're Looking For We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation. You'll bring:

Previous

call centre or phone-based customer service experience

is highly regarded

Confidence navigating

multiple systems while speaking with customers

Excellent communication and active listening skills

Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations

Excellent attention to detail and accuracy

📌 Road Side Assistance (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane