Business Support Officer Planning & Development Position Type:

Fixed-Term Full-Time until January 2028 (9 day fortnight, 36.25 hours/week)

Salary Range:

LGO2-3 ( $70,107 - $84,646

per annum + superannuation), based on skills, qualifications and experience

Application Close: 11:45pm, Sunday 11 October 2026.

About the Role:

Deliver exceptional customer service and specialist advice in a busy Planning Services environment. You'll support customers, manage applications and records, coordinate planning activities, and ensure legislative timeframes are met. The role also includes financial administration, correspondence management, and providing administrative support across multiple teams.

At higher levels, you'll help drive team performance by managing complex applications, improving processes, supporting projects, maintaining data quality, and mentoring team members.

About you:

Passionate about delivering excellent customer service and positive customer experiences

Strong administrative skills with the ability to manage competing priorities and deadlines

Confident communicator who can build effective relationships with a range of stakeholders

Highly organised, detail-focused, and committed to accurate record keeping

Proficient in Microsoft Office and business management systems

Collaborative team player who is adaptable and thrives in a fast-paced environment

Strong problem-solving skills with a proactive approach to continuous improvement

Experience in planning, local government, project support, or process improvement will be highly regarded

Relevant qualifications and/or equivalent experience in administration, customer service, or a related field

Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through a solid focus on work-life balance, a positive and inclusive culture,



and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

5 weeks annual leave + 17.5% leave loading

3 weeks Personal/Carers Leave

14 weeks paid Parental Leave

Domestic and Family Violence Leave

Annual wage progression

Up to *13.5% Superannuation employer contribution for contributing members

Salary Sacrifice opportunities

Access to a range of learning and development opportunities, including on-the-job learning and formal training programs

Fitness Passport program offering discounted membership to selected health and wellbeing facilities

Employee Loyalty Program offering discounts at selected local businesses

Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person:

Corrie

Contact Email:

*@townsville.qld.gov.au

(for position enquiries only)

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **@townsville.qld.gov.au

or phone 07 4727 9* for a confidential discussion.

We are committed to creating a secure and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.

📌 Business Support Officer Planning (Townsville City)
🏢 Townsville City Council
📍 Townsville City