Desktop Account Manager Alstonville-based | Supporting customers across Ballina, Byron Bay, Lismore & the Northern Rivers
$75,000 Base Salary + Super + Bonus Opportunities
Career Development and Training Opportunities
About Us Flick Anticimex is a national leader in pest control and hygiene services, protecting Australian homes and businesses for over 100 years. Our Northern Rivers team is committed to delivering outstanding customer service and building long-term partnerships with clients across the region.
Your Opportunity We're looking for a proactive and customer-focused Desktop Account Manager to join our Northern Rivers team based in our Alstonville office.
This role is focused on building strong customer relationships, supporting existing accounts, and identifying opportunities to grow and strengthen our client partnerships. You'll work closely with customers, technicians, and branch leadership to ensure exceptional service outcomes and a seamless customer experience.
This is an excellent opportunity for someone who enjoys account management, customer service, and relationship building within a supportive and growing business.
What You'll Be Doing
Manage and maintain an existing portfolio of commercial customers
Build strong, long-term relationships through regular customer contact
Identify opportunities to grow existing accounts and expand service offerings
Prepare quotations, proposals, and service recommendations
Respond to customer enquiries and resolve issues professionally and efficiently
Liaise with operational teams to ensure customers receive exceptional service
Maintain accurate customer records and account activity within CRM systems
Monitor customer satisfaction and retention outcomes
Contribute to the continued growth and success of the Northern Rivers branch
What You'll Bring
Previous experience in account management, customer service, administration, client services, or a similar customer-focused role
Excellent communication and relationship-building skills
Strong organisational and time-management abilities
A proactive and solutions-focused approach
Confidence using Microsoft Office and CRM systems
Ability to manage multiple priorities in a fast-paced environment
Professional presentation and customer-focused attitude
Current unrestricted Australian driver's licence
What We Offer
Competitive salary package with bonus opportunities
Ongoing training, coaching, and career development
Career progression opportunities within a national organisation
Supportive and collaborative team culture
Employee wellbeing, rewards, and recognition programs