The role:

Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.

Managing business enquiries, and communication from customers

Using initiative to get the job done

Ensuring accurate data entry of orders requests into the bespoke CRM

Communicating with external customers around orders, delays, payment methods

Managing conflicting priorities

Using initiative to find solutions to any better ways of working

The successful candidate will:

Have 2-3 years experience in an Administration focussed role which also had customer service elements

Have excellent communication skills and a valuable phone manner

Has intermediate skills in Excel





Have experience using CRMs for data entry and any order request data entry would be a bonus

Be friendly and easily able to build rapport over the phone and email

Be hardworking and have high work ethic

Be highly organised and able to work in less structured environments

Show initiative and motivation and be a team player at all times

On offer:

This role is on a 3 month contract basis with a view to permanency

Working from home 1-2 days per week after training

Melbourne CBD location, close to public transport

Must be immediately available or have up to 1 week notice

📌 Customer Administration (Port Phillip City)
🏢 AccountAbility Recruitment
📍 Port Phillip City