Title

Cinema Employee Level 5

Position Overview

- Supervises the work of employees at levels 1, 2, 3 and 4.
- Assists with training levels 1, 2, 3 and 4.
- Is responsible on a shift-by-shift basis for the projection area including monitoring on-screen presentation and addressing any issues using applied knowledge and where necessary the appropriate technical support framework.
- Is responsible on a shift-by-shift basis for the operation of the cinema location, including adherence to all operating procedures. Maintains an understanding of company policies & procedures.
- Maintain a consistently elevated level of customer service across all departments, ensuring an exceptional experience for patrons.
- Maintains awareness of WHS procedures, always undertaking & maintaining safe work practises. Identifies & appropriately actions and reports incidents according to company policy and guidelines.
- Supports business revenue streams in all cinema departments.
- Understands and applies quality control techniques across all cinema location departments including monitoring day-to-day food preparation to ensure food hygiene requirements and adherence to recipe cards.
- May be operationally responsible for food preparation department/s.
- Is responsible as required for the administration of the cinema location. Has a comprehensive understanding of reporting processes and demonstrates the ability to complete administrative tasks proficiently. Monitors location specific email communications on a shift-by-shift basis.
- Exhibits an excellent understanding of stock control, may undertake stock ordering, and efficiently manage the receiving process in each department.




- Maintain current knowledge of campaigns and events in each department, ensuring effective management and adherence to set time limits in preparation for such events.
- Uphold staff productivity during shifts, identifying and resolving areas of opportunity. Promptly addresses any training concerns with the Location Trainer/ Assistant Manager or General Manager. As required may conduct training of level 1 – 4 team members.
- Exercise discretion within the scope of this level, drawing on knowledge, training, and experience.Performs work under limited supervision either individually or in a team environment.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.

Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.

We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

- Growing revenue above market
- Maximise assets
- Business transformation

Our Values

- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection

Cinema Worker Level 5 Key Accountabilities

In addition to the key accountabilities for Levels 1, 2, 3 and 4, a Level 5 team member is also accountable for:

1.



Operational Responsibility for a Cinema Complex
- Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
- Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
- General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
- Ensure the maintenance of a secure working setting in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
- Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
- Cinema programming skills and knowledge.
- Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
- Demonstrates awareness of and understanding in the applicable industrial award.
- Operates flexibly between work areas.
- Responsible for all primary cash handling and associated procedures.
- Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
- Maintains up to date Senior First Aid Certificate.
- Maintains up to date RSA C

📌 Cinema Worker Level 5 (Mackay Regional)
🏢 EVT
📍 Mackay Regional