Optus is seeking a Remediation Specialist in Australia to identify, investigate and resolve matters arising from improper sales practices. You will manage complex cases, advocate for customers and drive improvements to prevent recurrence, with focus on vulnerable customers and regulatory compliance.
You will collaborate with Quality Control, Regulatory, Legal and operational teams, presenting outcomes to senior stakeholders and ensuring fair, transparent resolutions across remediation programs.
📌 Customer Remediation Lead (Australia)
🏢 Optus Enterprise
📍 Australia
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