Role Summary

- Responsibilities: Leading the effective delivery and continuous improvement of key People processes across the employee lifecycle for our UK and Asia-Pacific regions; proactively identifying and leading wider improvement initiatives; supporting and developing members of the People team, providing expert guidance on people management matters, and ensuring our processes remain compliant, efficient and scalable as Costello Medical continues to grow
- Salary: £50,000 to £55,000 per annum, depending on your previous experience, as well as profit share bonuses paid twice per year
- Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
- Role Type: Full-time, permanent role
- Start Date: We are currently recruiting for start dates in late 2026, as well as January and February 2027, and you will be asked to state your availability on your application form
- Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found
- Location: This role is available in our Global Headquarters in Cambridge

About the Role

The People team plays a central role in the success of Costello Medical, helping to create a positive and supportive experience for colleagues throughout their careers with the company. This position offers an experienced People Manager the opportunity to join an organisation with an award-winning culture, build on strong foundations, and help us make an already exceptional employee experience even better.

As People Manager,



you will be at the heart of this work, leading the consistent and effective delivery of key People processes while supporting the ongoing development of our People Advisors and Administrators. Working closely with the Head of People and other senior stakeholders, you will help shape and improve how we support colleagues throughout their employment journey.

This is a varied and impactful role, combining operational leadership, people management, process improvement and employee experience initiatives. You will oversee key People initiatives and processes across the employee lifecycle, from onboarding and performance reviews through to reward, visa sponsorship and offboarding. As a trusted point of contact across the business, you will ensure our People practices and advisory services remain compliant, efficient and aligned with the needs of a growing organisation, while driving innovation through technology, automation and AI.

You will also focus on proactive improvement initiatives that enhance the employee experience, strengthen our culture and ensure our People practices continue to evolve as the company grows. You will have the opportunity to introduce recent ideas, lead meaningful projects and make a visible difference to colleagues across the organisation,



alongside supporting wider company goals such as our ongoing commitment to our B Corp certification.

Key responsibilities will include:

- Managing and continuously improving People processes across the employee lifecycle, including onboarding, promotions, performance reviews, reward processes, and offboarding
- Providing guidance and support on people management/employee relations matters and acting as the primary escalation point within the People team, with a particular focus on topics such as underperformance and absence; this will involve partnering directly with colleagues across the company, including senior stakeholders and line managers
- Monitoring the HR service provided to employees across the company, including via our People Shared Services, to ensure a high-quality, responsive service
- Line managing and developing members of the People team, supporting their wellbeing, development and performance
- Managing key HR activities across the year, including planning the team’s workload, allocating tasks/projects and balancing competing priorities across the team
- Managing our HR software/systems, including our HRIS and performance management system, ensuring effective usage and development, accuracy of employee records, and overall data integrity
- Leading and contributing to People-related projects and continuous improvement initiatives, including our B Corp certification, and other activities in support of our People Strategy
- Identifying opportunities to streamline, automate and enhance People processes through the effective use of technology and AI
- Ensuring People policies, procedures and documentation remain accurate, compliant and fit for purpose
- Monitoring employment legislation and HR best

📌 People (HR) Manager (Town of Cambridge)
🏢 Costello Medical
📍 Town of Cambridge