Overview

#1 Referred ABA Company by BCBAs and RBTs

Who we are:

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Why You’ll Love Working with us:

- Unmatched CultureConnection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

- Diversity & InclusionWe thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

- Growth & AdvancementWe don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

- Support for Continuing EducationYour goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

- Benefits and Perks Created to Support YouEnjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves outstanding benefits.

Responsibilities

Clinic Manager Job Description:

The Golden Steps Clinic Manager sets the tone for the entire center’s team member culture and family experience.



This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client’s family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

Qualifications

The below reflects the essential functions considered necessary for a Clinic Manager and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel.



This job description is used as a guide only and not inclusive of all responsibilities and job duties.

- Provide excellent customer service and champion Golden Steps
- Assist clients and families in accessing treatment by providing information and assisting in the initial intake process.
- Maintain communication with prospective clients and ensure appropriate expectations of the intake
- Consistently communicate with parents both face to face and over the phone with the utmost

- Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team

- Ensure the cleanliness and appearance of the center meet the highest standards of
- Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as
- Work with the Facilities and Purchasing departments to cover any and all issues as they arise within the center and coordinate necessary maintenance.
- Ensure the center is meeting all compliance/credentialing standards (BHCOE).
- Monitorcenterexpensesto staywithinmonthly
- Assist in hosting center events (activity days, birthdays, anniversaries, graduations, ).

- Provide direct 1:1 ABA therapy as needed to cover call offs, vacations, etc., to ensure therapy is not canceled for the day.
- Receive and maintain CPR and First Aid
- Verify Insurance eligibility and coverage for clients within the center.
- Market to community-based services to increase the cases within the center services. This includes Doctor offices, schools, speech/PT/OT centers, and other interested parties.
- Manage the schedule of all Behavior Technicians and clients within the center, as well as the operating metrics of the center.

- Enter the schedules in

📌 Clinic Manager (City of Burnie)
🏢 Golden Steps ABA
📍 City of Burnie