About the Employer:

HNY SERVICES PTY LTD T/A Simpli Solar is a trusted solar energy company serving Sydney and the surrounding areas. With over a decade of experience in the industry, we've built strong, lasting relationships with residential and commercial clients across the region.

We specialize in solar panel installation helping homes and businesses get the most out of their solar investment. Our team is committed to quality workmanship, reliable service, and helping customers reduce their energy costs through clean, sustainable solar solutions.

About the Role:

HNY SERVICES PTY LTD T/A Simpli Solar is seeking a skilled and motivated ICT Support and Test Engineers to join its team, offering a salary range of AUD $83,000 – $93,000 per annum plus superannuation. The successful candidate will be responsible for designing, implementing, and testing ICT systems, applications, and infrastructure to ensure optimal performance, reliability, and compliance with technical specifications. This role requires strong technical knowledge, analytical skills, and the ability to develop practical ICT solutions that support system efficiency, product quality, and organisational objectives.

Responsibilities:

- Develop, configure, implement, support and maintain ICT systems and applications supporting Simpli Solar's business operations, CRM, solar PV, battery storage, inverter monitoring and energy-management activities.
- Monitor, troubleshoot and resolve faults across ICT systems, cloud applications, databases, network connectivity, remote-access tools and renewable-energy monitoring platforms, including software errors, configuration problems, communication failures and connectivity issues.
- Plan and conduct functional and integration testing of ICT systems, applications, configurations, automated workflows, integrations and monitoring platforms to verify functionality, reliability and data accuracy, documenting test outcomes and corrective actions.
- Analyse system configurations, operational information and recurring technical issues to identify performance deficiencies, integration problems and ICT risks, and recommend appropriate system,



architecture and process improvements.
- Configure, support and troubleshoot solar and battery monitoring applications, manufacturer portals, inverter and battery platforms, communication gateways, device connectivity and associated customer-facing applications.
- Liaise with solar, inverter and battery manufacturers, software vendors and external technical-support providers to investigate and resolve complex software, application, monitoring, connectivity, integration and device-configuration issues.
- Provide technical support and guidance to management, employees, installation and service teams and end customers regarding ICT systems, business applications, monitoring platforms, connectivity, account configuration and technology procedures.
- Configure and administer CRM systems supporting customer records, leads, appointments, quotations, follow-ups, sales progression, installation coordination and post-installation support.
- Design, configure, test and maintain automated workflows, communication systems and integrations between CRM, scheduling and other operational applications to improve operational efficiency and data consistency.
- Configure and support computers, mobile devices, user accounts, business applications and other ICT resources, including troubleshooting hardware, software, access and connectivity issues.
- Develop and maintain ICT Standard Operating Procedures, system configurations, testing and troubleshooting records, user guides, technical reports, workflow documentation and ICT asset records, and provide relevant technical guidance and training to users.
- Monitor system performance and user feedback, identify recurring faults and technology requirements, and research and recommend software,



automation, integration and other ICT improvements to support system reliability, operational efficiency and business growth.

Job Requirements

- Bachelor’s degree in ICT, Computer Science, Engineering, or a closely related discipline.
- Minimum 1 year of relevant skilled experience in ICT support, systems engineering, systems testing, ICT operations or a closely related technical role.
- Strong knowledge and demonstrated experience in ICT system configuration, troubleshooting functional and integration testing, cloud applications, business software and connected technology.
- Experience analysing ICT systems, diagnosing technical and performance issues and implementing appropriate system, configuration or process improvements.
- Experience configuring or administering CRM systems, communication platforms, system integrations and automated workflows.
- Ability to liaise with equipment manufacturers, software vendors and technology providers to investigate and resolve software, monitoring, connectivity, integration and device-configuration issues.
- Understanding of ICT security, system access, data management and relevant industry best practices, with the ability to manage multiple technical responsibilities within operational timeframes.
- Strong problem-solving, analytical, and attention-to-detail skills.
- Excellent communication, teamwork, and stakeholder engagement abilities.

Pay: $83,000.00 – $93,000.00 per year

Application Question(s):

- Are you an Australian Citizen or Permanent Resident? If not, please provide your current visa status.
- Do you hold a Bachelor’s degree in ICT, Computer Science, Engineering, or a related discipline?
- Do you have at least 1 years of experience working as an ICT Engineer or in a similar testing/quality assurance role?
- Have you previously conducted system testing, audits, or troubleshooting in ICT environments? Please give a brief example.
- Do you have experience preparing technical documentation such as reports, specifications, or user manuals?

Work Location: In person

📌 ICT Support and Test Engineers (Mount Druitt)
🏢 Hirebloom Recruitment
📍 Mount Druitt