We are seeking an experienced Team Leader to lead a small call center team, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.

Key Responsibilities

- Manage and lead a team of 7 appointment setters / sales agents
- Oversee daily call centre operations and performance
- Set KPIs and drive appointment and sales targets
- Train, coach, and monitor call quality and conversions
- Implement scripts, processes, and performance improvements
- Track results, prepare reports, and optimise productivity
- Ensure team accountability and high standards

Requirements

- Previous experience managing a small sales or call centre team
- Strong background in appointment setting / outbound sales
- Hands-on leadership and coaching ability
- Results-driven and target-focused mindset
- Experience with CRM and call reporting systems

What We Offer

- Competitive salary + performance bonuses
- Stable hours and a focused team environment
- Chance to grow with the business
- Supportive management and explicit expectations

Pay: $85,000.00 – $95,000.00 per year

Work Location: In person

📌 Team Leader (Sydney)
🏢 Harbourstone Property
📍 Sydney