Organisational Context

At Genesis Health Services (GHS), we are care-driven and committed to providing exceptional services and support, with a strong focus on people living with disabilities. The care and support we provide are individually tailored to meet each participant’s unique needs, with the aim of enhancing quality of life and promoting independence. Our passion and expertise in delivering high-quality care are integral to who we are as an organisation.

Our journey in care services dates back to 2006 when we established a Home Care Agency providing support to individuals and families within the comfort of their homes and communities.

Primary Purpose

The Residential Care Officer / Senior Team Leader is responsible for coordinating, monitoring and overseeing the delivery of individualised care and support services within residential group home settings.

The role is responsible for assessing participant needs, developing and reviewing individualised care and support plans, monitoring participant progress and wellbeing, and ensuring appropriate support strategies are consistently implemented by the residential care team.

The Residential Care Officer / Senior Team Leader provides guidance and supervision to Disability Support Workers, monitors the quality and effectiveness of support delivery, and coordinates responses to changes in participant needs, identified risks and other welfare concerns.

The position works closely with participants, their families, Disability Support Workers, allied health professionals and external service providers to ensure that residential support arrangements promote participants' wellbeing, independence, dignity, choice and community participation.

The role also contributes to maintaining a safe and supportive residential environment and ensuring that participant support is delivered in accordance with individual care plans, organisational policies, NDIS Practice Standards and applicable safeguarding requirements.

Key Responsibilities as a Residential Care Officer / Senior Team Leader

Support and Care:

- Create,implement and amend individualised care plans as necessary to support participants' physical,emotional, and social well-being.
- Promote participants' independence by providing them with support programs which encourage participation in activities that enhance their skills and confidence.
- Monitor participants’ health and well-being, reporting any changes or concerns in reports and identifying methods and strategies to improve their condition.
- Ensure an individual's family members are informed of the education and care requirements needed to assist the client’s wellbeing.

Person-Centred Support:

- Monitor and oversee the delivery of participant support to ensure individual rights, dignity, independence, choice and control are upheld within the residential environment.
- Conducting thorough interviews with Participants to gather detailed information about their situations and challenges. This process involves carefully evaluating the nature of their difficulties and determining the extent and severity of the issues they are experiencing.
- Empower participants to make informed choices and maintain control by providing information about various agencies and resources that can address their concerns, including external agencies such as the NDIS Quality and Safeguards Commission. Additionally, offer support in accessing these resources if participants encounter any difficulties.




- Enable participants to exercise informed choice and control by providing them with information regarding various agencies or information sources that can provide further support with their concerns. Also providing further assistance in accessing these resources if the participants have any difficulties accessing them.
- Promote participants' rights to freedom of expression, self-determination, and decision-making.
- Support each participant's right to the dignity of risk in decision-making. When needed, support participants to make informed choices about the benefits and risks of the options under consideration.
- Communicate with participants in a way that takes into account their individual communication needs to maximise comprehension.
- Assess participants' community participation needs and coordinate access to appropriate community, social, educational and welfare services.

Community Engagement:

- Develop and coordinate strategies to facilitate participants' engagement with family, social networks and community activities in accordance with their individual goals and support plans.
- Work collaboratively with families, community groups, and external agencies to enhance participants' quality of life and community integration.
- Evaluating community needs and available resources for health, welfare, housing, employment, training, and other services and facilities.

Record Keeping and Reporting:

- Maintain accurate and up-to-date records of participants' care, progress, and any incidents, ensuring compliance with organisational policies and NDIS requirements.
- Examining record keeping of Disabled Carers to identify participants who require further hands on assistance and to action further strategies as necessary.
- Prepare reports and documentation as required, including contributing to care reviews and assessments.

Safety and Security:

- Maintain a safe and secure environment by adhering to health and safety regulations, including infection control and emergency procedures.
- Ensure the group home settings are safe for all individuals by creating systems and programs which are followed by Disabled Carers and various team members within the group homes.
- The Residential Care Officer ensures a safe and supportive environment for participants and staff in the group home. This includes developing and monitoring safety procedures, conducting regular training, and ensuring compliance with safety regulations. Every 6 months, the officer organises fire drills, emergency response training, and updates emergency contacts and first aid supplies.
- Monitor the implementation of participants' health and medication support plans and provide guidance to Disability Support Workers to ensure relevant procedures and reporting requirements are followed.
- Identify and manage risks related to participants' care, taking appropriate action to mitigate potential hazards.

Team Collaboration:

- Work as part of a multidisciplinary team, participating in regular meetings, training sessions, and supervision to ensure the delivery of high-quality care.
- Provide support and guidance to less experienced or lower levelled staff,



fostering a collaborative and positive team environment.

Professional Development:

- Engage in ongoing professional development to stay current with best practices in residential care and NDIS standards.
- Participate in mandatory training programs, including first aid, manual handling, and behaviour management.

Qualifications / Skills / Experience/selection Criteria

Mandatory:

- Diploma in Community Services, or a relevant qualification in a related field such as Residential Care Services, Health and Wellbeing, or Youth Work.
- Recognition of Prior Learning (RPL) or equivalent experience in lieu of formal qualifications, subject to assessment.
- Current First Aid and CPR certification.
- NDIS Screening Check.
- Current Police Check.
- Working with Children Check.

Desirable:

- A higher qualification in a related field.

Experience:

- A minimum of 3 years of full-time or 5 years of part time experience in a relevant industry, service, or equivalent level of expertise. Experience should include providing direct support to individuals with disabilities and/or working in community services.
- Demonstrated ability to undertake the range of activities as outlined in the role, including client assessment, care planning, and the implementation of support strategies.
- Experience working within the NDIS framework and understanding of the NDIS Practice Standards.

Skills and Competencies:

Core Skills:

- Excellent communication and interpersonal skills, with the ability to engage effectively with participants, families, and other stakeholders.
- Compassionate, patient, and empathetic nature, with a strong commitment to person-centred care.
- Ability to work both independently and collaboratively as part of a multidisciplinary team.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage workload efficiently.

Technical Skills:

- Basic knowledge of administrative practices and procedures relevant to a workplace, including proficiency in computer skills and Google Drive navigation.
- Basic numeracy, written, and verbal skills.
- Practical understanding of Occupational Health and Safety (OH&S;) practices.
- Awareness of the Disability Services Standards and the Victorian Disability Act 2006.
- Willingness to develop knowledge of IDS workplace functions and operations.

Other Requirements:

- Driving: Valid driver’s licence and access to a reliable vehicle (if required by the role).
- Compliance: Willingness to undergo regular training and development to stay up-to-date with NDIS standards, legislation, and best practices.

Salary Range: $79,500 – $85,000 + superannuation

Why Join Genesis Health Services?

- Work in a supportive and person-centred organisation.
- Make a meaningful difference in the lives of people living with disabilities.
- Opportunity to develop your leadership and professional skills.
- Work collaboratively with a dedicated care team.
- Ongoing training and professional development opportunities.

How to Apply

If you are an experienced disability or community services professional who is passionate about supporting participants and leading a high-quality residential care team, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in the role.

Genesis Health Services is committed to providing a safe, inclusive and respectful environment for participants and staff.

Pay: $79,500.00 – $85,000.00 per year

Work Location: In person

📌 Residential Care Officer / Senior Team Leader (Cranbourne)
🏢 GENESIS HEALTH SERVICES
📍 Cranbourne