Rostering Coordinator / Allocations Officer

Relative Care Home Support Services Pty Ltd is seeking an organized, proactive and client-focused Rostering Coordinator / Allocations Officer to join our team.

This role is responsible for coordinating and maintaining efficient daily and ongoing rosters across our Aged Care Support at Home and NDIS services, ensuring clients receive reliable, safe and consistent support from appropriately matched workers.

You will coordinate services including personal care, domestic assistance, social support, community access, transport, in-home support and other community-based services delivered by Relative Care.

As a key point of contact between clients, support workers and the wider care team, you will manage planned and unplanned roster changes, staff availability, shift replacements and service scheduling while maintaining a strong focus on continuity of care, client preferences and quality service delivery.

The successful candidate will be highly organized, confident working in a quick-paced environment and capable of responding calmly and effectively when priorities change.

About the Role

Relative Care Home Support Services Pty Ltd is seeking an organized, proactive and client-focused Rostering Coordinator / Allocations Officer to join our team.

This role is responsible for coordinating and maintaining efficient daily and ongoing rosters across our Aged Care Support at Home and NDIS services, ensuring clients receive reliable, safe and consistent support from appropriately matched workers.

You will coordinate services including personal care, domestic assistance, social support, community access, transport, in-home support and other community-based services delivered by Relative Care.





As a key point of contact between clients, support workers and the wider care team, you will manage planned and unplanned roster changes, staff availability, shift replacements and service scheduling while maintaining a strong focus on continuity of care, client preferences and quality service delivery.

The successful candidate will be highly organized, confident working in a fast-paced environment and capable of responding calmly and effectively when priorities change.

Key Responsibilities

Your responsibilities will include:

- Develop, coordinate and maintain efficient daily and ongoing staff rosters across Relative Care's Aged Care Support at Home and NDIS services.
- Allocate appropriately skilled and suitable support workers to clients based on client needs, preferences, location, availability, qualifications, competencies and service requirements.
- Promote continuity of care by maintaining consistent support worker allocations wherever reasonably possible.
- Coordinate planned and unplanned shift replacements, including staff illness, leave, cancellations and changes in client requirements.
- Respond promptly to urgent roster changes and service requests to minimize disruption to clients.
- Monitor unfilled shifts and take proactive action to ensure scheduled services are appropriately covered.




- Maintain accurate information regarding staff availability, working hours, leave and scheduling restrictions.
- Communicate roster changes clearly and promptly with clients, support workers and relevant members of the care team.
- Liaise with Care Partners/Care Coordinators regarding changes in client needs, preferences or circumstances that may affect service delivery.
- Respond professionally to support worker enquiries, availability changes and roster concerns.
- Communicate with clients, family members and representatives regarding scheduled services where appropriate.
- Ensure client preferences, service requirements and relevant support instructions are accurately reflected when allocating workers.
- Escalate concerns relating to missed services, client safety, worker suitability, incidents or changes in client circumstances to the appropriate Care Partner/Care Coordinator or manager.
- Monitor workforce utilization and identify opportunities to improve roster efficiency while maintaining quality and continuity of care.
- Roster in line with the SCHADS Award, including broken shifts, sleepovers, minimum breaks and overtime implications.
- Assist with coordinating services for recent clients and changes to existing service schedules.
- Maintain accurate and up-to-date rostering and scheduling records within Relative Care's systems.
- Support effective communication between the Rostering, Care Management and operational teams.
- Maintain confidentiality and handle client and employee information appropriately.
- Participate in after-hours or emergency rostering arrangements where required by the position. <

📌 Rostering Coordinator (Gosford)
🏢 Relative Care
📍 Gosford