We’re looking for a hands-on Duty Manager to join the team at Trade Coast Hotel at Pinkenba
This role requires the individual to have a strong focus on live execution, group bookings, and seasonal events.
This is not a passive management role you’ll be on the floor leading service, solving challenges in real time and ensuring smooth execution of venue operations
What you’ll be doing
- Running day to day venue operations during service
- Leading floor team during high volume trade
- Handling guest issues, service flow and real-time decision making
- Supporting rostering execution, stock awareness and service readiness
- Maintaining high standards under pressure across FOH operations
- Working in bar, gaming, TAB and Keno operations
- Managing customer concerns and incidents calmly and professionally
- Understanding of liquor, gaming, RSA/RSG and venue compliance
- Maintaining strong venue presentation, cleanliness and service standards
- Monitoring labour and making sensible staffing decisions based on trade
- Cash handling, reconciliations, opening and closing procedures
- Supporting stock management and stocktake processes
- Communicating clearly with the management team at shift handover
- Being willing to jump in and help wherever the venue needs you
What we’re looking for
- Confident running a floor under pressure
- Natural leader who leads from the front
- Calm, practical problem solver
- Comfortable in fast paced, high volume environments
- Good communication and team coordination skills
- No ego just gets the job done
What we offer
- Full time position
- Competitive salary based on experience
- Real opportunity to step into Assistant VM for the right person
- Supportive but high-performance environment
Important
This role is focused on execution, not office management. You will be expected to be present on the floor, lead service, and actively contribute during events and operation.
How to apply
Send your CV and a short note about your experience and availability.
Pay: $75,000.00 – $85,000.00 per year
Benefits:
- Employee discount
Experience:
- venue management: 3 years (Preferred)
Licence/Certification:
- RSA, RSG (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
📌 Duty Manager (Brisbane)
🏢 Leading
📍 Brisbane
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