About Us

We are an established and highly regarded medical clinic located in Wallan, committed to providing high-quality, patient-centred healthcare. Our clinic is known for its warm, welcoming environment and close-knit, supportive team culture. We take pride in building strong relationships with our patients and creating a workplace where staff feel valued, respected and empowered.

The Opportunity

This is a rewarding and exciting opportunity for an experienced Practice Manager to play a key role in the continued growth and success of our clinic.

You will oversee the day-to-day operations of the practice, lead and support the team, manage financial and administrative systems, and ensure the smooth delivery of healthcare services at the highest standard.

This is a part time role (approximately 20 hours per week) with flexible hours to suit the right candidate.

About You

You are a confident, proactive and organised professional who thrives in a busy healthcare environment. You take ownership of your work, communicate clearly, and enjoy being part of a collaborative, patient-focused team.

You will:

- Be self-motivated and quick to learn
- Deliver exceptional service to patients and staff
- Demonstrate strong leadership, integrity and professionalism
- Show initiative and actively seek opportunities to improve processes
- Be flexible, adaptable and highly organised
- Communicate clearly with a warm and professional phone manner
- Work well both independently and as part of a team
- Maintain strict confidentiality and professionalism
- Have strong computer and administrative skills
- Be able to multitask and remain calm under pressure

Skills & Experience





- Minimum 12 months’ experience in a Practice Manager or senior administration role within a General Practice setting
- Experience processing payroll and financial tasks using Xero (or similar systems)
- Proficient in Medical Director, Pracsoft and HotDoc (or similar practice management software)
- Strong understanding of Medicare and the MBS
- Current CPR certificate (or willingness to obtain)

Key Responsibilities

- Oversee the day-to-day operations of the clinic
- Manage financial processes including billings, payroll, invoicing and accounts
- Lead and support staff through recruitment, training and performance management
- Implement and maintain quality improvement initiatives
- Lead clinic accreditation and compliance processes
- Manage patient feedback and complaints professionally
- Supervise and support the admin and nursing team, including regular team meetings
- Provide front desk support and cover during staff leave as required
- Liaise with and support clinic doctors
- Work closely with the Director to achieve business and service goals
- Develop and maintain efficient systems and workflows
- Ensure compliance with all relevant healthcare regulations and standards
- Foster a positive, collaborative workplace culture
- Liaise with suppliers, service providers and external stakeholders

How to Apply

Please submit:

- Your resume (including two professional referees)
- A cover letter addressing the following:
- Why you feel this role is right for you
- What makes you a strong candidate
- What you hope to achieve in this role
- What motivates and drives you

Applications that do not include all required information may not be considered.
Only shortlisted applicants will be contacted.

Clinic address: 92 Queen Street, Wallan VIC 3756

Job Types: Part-time, Casual

Work Location: In person

📌 Practice Manager - Medical Clinic (Craigieburn)
🏢 Mediq Wallan Medical Clinic
📍 Craigieburn