The Sales and Marketing Manager is responsible for planning, organising, directing, controlling and coordinating the sales and marketing activities of the business. The role holds direct responsibility for the performance of the sales team (onshore and offshore), the training and development of the phone-

based and in-person sales channels, the delivery of sales and marketing campaigns in conjunction with the marketing department, management of a personal portfolio of direct customers, and the recruitment and development of sales personnel. The position plays a central role in aligning sales activity with day-to-day operations and in driving sustainable growth in customer acquisition and revenue.

Sales Strategy, Targets and Team Performance

- Directs the development and implementation of sales strategies and sets sales targets to maximise the organisation's sales performance and customer retention.
- Chairs weekly sales meetings with onshore and offshore teams to review performance, set priorities and address obstacles to target achievement.
- Monitors, analyses and reports on Key Performance Indicators (KPIs) across the sales team,

taking corrective action where performance falls short of targets.
- Organises and controls day-to-day sales activities, including lead allocation and customer service standards.

Marketing and Advertising

- Directs the development and implementation of marketing and advertising campaigns to promote the organisation's services to prospective customers.
- Reviews and approves advertising material prior to release, ensuring consistency with brand positioning and campaign objectives.
- Oversees lead generation activity,



working with marketing channels to build and maintain a consistent pipeline of current business.

Position Description — Sales and Marketing Manager

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- Contributes to strategies that build and reinforce brand image and brand loyalty in the marketplace.

Customer Relationships and Sales Channel Training
- Maintains a personal portfolio of direct B2C clients, including small rental fleet operators,

managing the sales relationship from initial contact through to close.
- Trains and develops the phone-based sales team on sales technique, objection handling and product knowledge.
- Trains and develops the in-person/field sales team (flyer and door-to-door distribution) on approach, messaging and lead capture.
- Ensures a consistent standard of customer service is applied across all sales channels (phone, in-

person and direct).

People Management and Recruitment

- Leads the recruitment and interview process for sales team hires, assessing candidates against role requirements.
- Provides ongoing coaching, feedback and performance management to onshore and offshore sales staff.
- Aligns the sales function with broader business operations through regular cross-functional meetings with operational leadership.

Systems and Reporting

- Directs the use of Customer Relationship Management (CRM) systems across the sales team,

including providing feedback to improve process and reporting accuracy.
- Works closely with the marketing department on campaign planning, execution and review.
- Provides regular reporting on sales performance, campaign effectiveness and lead generation outcomes to business leadership.

📌 Sales and Marketing Manager (Crows Nest)
🏢 Secure IQ Services
📍 Crows Nest