Homestay Officer - John Paul International College

John Paul International College is seeking a caring, organised and culturally aware Homestay Officer to join our International and Accommodation team. This permanent full-time role provides operational and administrative support to the Homestay Program, ensuring the day-to-day welfare, accommodation and compliance needs of international students in homestay are met to a high standard.

Reporting to the Homestay Manager, you will be a key point of contact for students, homestay providers and families, helping to deliver a safe, supportive and culturally responsive living environment.

Key Responsibilities

- Provide day-to-day welfare support to international students, building rapport and helping them adjust to their homestay environment, including cultural adjustment and homesickness
- Support the admissions process for students entering homestay, including documentation, interviews and collation of medical and special requirements information
- Monitor student welfare and elevate concerns to the Homestay Manager in a timely manner
- Maintain positive relationships with homestay provider families, supporting onboarding, Blue Card verification checks and training sessions
- Conduct homestay household visits, including initial assessments, annual re-inspections and follow-up on remediation items
- Communicate with parents and families of homestay students, and assist with newsletters, updates and digital correspondence
- Provide administrative and logistical support for the Extended Day Program, including food, external tutors and transport, and attend the program to support student supervision and welfare
- Take calls on the College's 24/7 emergency hotline as rostered,



and support critical incident response procedures for homestay students
- Maintain accurate student, placement and provider records, including data entry and verification in PRISMS, in line with ESOS and National Code requirements
- Support child secure practices within the Homestay Program, including reporting concerns and coordinating child safety training records for homestay providers
- Support payments to homestay families in coordination with the JPC Finance team, and assist with homestay family recruitment and recognition activities

Hours of Work

Full-time, 38 hours per week. Monday, Wednesday and Friday, 8:00am to 4:15pm. Tuesday and Thursday, 10:00am to 6:15pm, to support the Extended Day Program. A 40-minute unpaid rest break applies each day.

Some flexibility in start and finish times is required to meet the needs of the Homestay Program, along with participation in the after-hours emergency on-call roster.

About the Role

John Paul International College is seeking a caring, organised and culturally aware Homestay Officer to join our International and Accommodation team. This permanent full-time role provides operational and administrative support to the Homestay Program, ensuring the day-to-day welfare, accommodation and compliance needs of international students in homestay are met to a high standard.

Reporting to the Homestay Manager,



you will be a key point of contact for students, homestay providers and families, helping to deliver a safe, supportive and culturally responsive living environment.

Key Responsibilities

- Provide day-to-day welfare support to international students, building rapport and helping them adjust to their homestay environment, including cultural adjustment and homesickness
- Support the admissions process for students entering homestay, including documentation, interviews and collation of medical and special requirements information
- Monitor student welfare and elevate concerns to the Homestay Manager in a timely manner
- Maintain positive relationships with homestay provider families, supporting onboarding, Blue Card verification checks and training sessions
- Conduct homestay household visits, including initial assessments, annual re-inspections and follow-up on remediation items
- Communicate with parents and families of homestay students, and assist with newsletters, updates and digital correspondence
- Provide administrative and logistical support for the Extended Day Program, including food, external tutors and transport, and attend the program to support student supervision and welfare
- Take calls on the College's 24/7 emergency hotline as rostered, and support critical incident response procedures for homestay students
- Maintain accurate student, placement and provider records, including data entry and verification in PRISMS, in line with ESOS and National Code requirements
- Support child safe practices within the Homestay Program, including reporting concerns and coordinating child safety training records fo

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