About the role

You will be responsible for delivering excellent customer service, achieving sales targets and assisting with the smooth day-to-day operation of the store. As Second in Charge, you must be confident working independently and taking responsibility for the store in the owner's absence.

Key responsibilities

- Provide exceptional customer service and personalised styling advice.
- Build strong relationships with customers and encourage repeat business.
- Drive sales and confidently achieve sales targets.
- Assist the owner with daily store operations.
- Independently manage the store when required.
- Maintain attractive visual merchandising and store presentation.
- Process online orders, including picking, packing and preparing parcels for dispatch.
- Assist with stock management, deliveries and replenishment.
- Handle customer enquiries, exchanges and returns professionally.

About you





- A minimum of 8 years' experience in women's fashion retail.
- Previous experience in a senior sales or supervisory position, preferably in a boutique workplace.
- A strong understanding of fashion and styling for mature women.
- Excellent communication and interpersonal skills.
- A proven ability to sell confidently and build customer relationships.
- Experience processing and preparing online orders.
- Strong organisational skills and attention to detail.
- The ability to work independently, use initiative and take responsibility.
- Confidence using POS systems and basic computer applications.
- Experience with Shopify would be highly regarded.

About us

Warwick Jones is an established women's fashion retailer specialising in stylish, contemporary clothing for mature women.

📌 Senior Fashion Sales Assistant (Melbourne)
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📍 Melbourne