If you love building relationships, working closely with clients and keeping them accountable against their own goals, and being the person they rely on to get real results, this role is built for you.
This is your chance to join an established and successful "Business Coaching" company that supports Trade and Construction business owners' level up their operations, their teams, and their profitability. You help them win in business
The Role

My client is looking for a Customer Success Manager who owns the client journey end to end from onboarding and showing clients what's available and full introduction to the business, to supporting them, keeping clients accountable/driven/goal orientated, through to retention.
Your mission is simple: make sure every client feels supported, stays engaged, and achieves the outcomes they have set. Its fast paced, will evolve over time and reward you accordingly!
What You'll Be Doing

- Managing client relationships, keeping them accountable, goal orientated and maintaining retention levels
- Checking in regularly with every client (at least fortnightly). Phone, Video, Email
- Onboarding and showing recent clients what's available and full introduction to the business
- Being the go to contact across Whats App, email and other platforms
- Identifying at risk clients early and escalating before issues grow
- Running the full renewal and re sign process with consistent follow up
- Providing clients with the right tools, resources and documents
- Keeping the CRM clean, accurate and up to date




- Coordinating/booking in with the coaches so they always have context and visibility
- Supporting the overall client experience so every client feels genuinely looked after
- KPI's/Targets and OTE will mainly revolve around client retention and satisfaction. If you have the industry knowledge and ability to bring on new clients as well, then great!
- Clients vary in size all the way up to some doing over $50M

Who You Are

- You've worked in a client facing role (sales, customer success, account management, coaching, etc - doesn't have to have been in Trades etc, although that helps)
- You can hold yourself, you're polished, determined and have a record of success and high achievement
- You've worked in a sales driven or KPI focused environment and can roll with the punches and adapt
- You're proactive, you see what needs doing and you do it
- You communicate clearly and confidently, driven, dynamic and have similar values to the business
- You're comfortable having direct, honest conversations when clients need accountability
- You're tech savvy and comfortable managing CRMs, Whats App groups and admin
- You thrive in a fast paced, growing business where things move quickly

What You'll Get

- The chance to make a real impact on trade businesses across Australia
- A tight knit, ambitious team that values accountability, ownership and results
- Clear expectations, strong leadership and a culture built on performance
- Genuine opportunities to grow as the business scales

Please apply below or contact Daniel Boyle for a confidential discussion -

📌 Customer Success Manager (New South Wales)
🏢 Connected People
📍 New South Wales