Client Services Coordinator - Medicolegal

Joondalup, Perth WA

- Busy, varied role where no two days look quite the same
- Join a growing national medicolegal business
- Medical, workers' compensation, insurance or related administration/customer service experience essential

About Redi Medico Legal

Redi Medico Legal (RML) is the specialist medicolegal division of Redi Med, providing independent medical assessments and expert reports to insurers, employers, legal firms and other organisations across Australia. We are seeking an organised, proactive and customer-focused Client Services Coordinator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, learns systems quickly and takes pride in keeping processes running smoothly.

Based primarily in Joondalup, you will occasionally travel to our Belmont clinic to support operational requirements.

About the Role

Reporting to the Service Delivery Manager, you'll play a key role in coordinating independent medical assessments and ensuring a seamless experience for clients, specialists and examinees throughout the assessment process.

This is a highly varied role that combines administration, customer service, coordination and problem-solving. You'll manage multiple priorities throughout the day while maintaining a high level of accuracy and professionalism.

You will:

Coordinate independent medical assessments from booking through to completion

Deliver responsive and professional support to clients via phone and email

Manage appointment scheduling, rescheduling and cancellations

Review medical and claim documentation to ensure completeness and accuracy

Liaise with specialists,



clients and external service providers to facilitate assessment requirements

Coordinate interpreters, medical attendants, audiology appointments and assessment locations when required

Support clients with portal access, onboarding and basic system guidance

Assist with onboarding and supporting telehealth and in-person assessment locations

Troubleshoot appointment and telehealth issues to minimise service disruptions

Provide administrative support across the broader team as required

Travel to our Belmont clinic on occasion to support business needs

About You

You are a highly organised administrator who thrives in a busy setting and can confidently manage competing priorities without compromising attention to detail.

You are comfortable working across multiple systems, learning new processes and interpreting documentation to determine the next steps required.

To Be Successful in This Role You Will Have:

A minimum of three years' experience in administration, coordination or customer service

Strong computer literacy and confidence using multiple systems simultaneously

Excellent attention to detail and commitment to accuracy

The ability to quickly understand and process detailed information

Strong written and verbal communication skills

A professional and customer-focused approach





Excellent time management and organisational skills

The ability to remain calm and effective in a fast-paced environment

A proactive approach to problem solving

A collaborative mindset and willingness to support team success

Experience within medicolegal services, workers' compensation, insurance, healthcare, allied health or claims administration will be highly regarded.

A Certificate III or IV in Business Administration is desirable but not essential.

You will also need to hold, or be willing to obtain, a National Police Clearance.

You'll Enjoy This Role If You

Thrive in a busy and fast-moving environment

Enjoy organising and coordinating multiple tasks at once

Take ownership and follow tasks through to completion

Have a keen eye for detail

Enjoy building positive relationships with clients and stakeholders

Are comfortable working with medical documentation and electronic files

Like finding solutions and improving processes

Value teamwork and supporting colleagues when needed

Why Join Redi Medico Legal?

Opportunities for professional development and growth

Career progression within a growing national organisation

Supportive and collaborative team culture

Regular social and team events

Access to Employee Assistance Program (EAP) services, including financial wellbeing support

Additional benefits including birthday leave and salary packaging options

If you're looking for a rewarding role where you can make a meaningful contribution, build strong client relationships and become an integral part of a growing national team, we'd love to hear from you.

Apply today, or reach out to for further information

📌 Client Services Coordinator - Medicolegal (Western Australia)
🏢 Redimed
📍 Western Australia