Want to put your ICT skillsto work where they matter?

At Warrigal, technology plays animportant role in supporting our people and creating qualityexperiences for older people, their families and our communities.We’re looking for an ICT Support Officer who combines strongtechnical capability with a genuine interest in helping people andimproving the way technology is used across ourorganisation.

You’ll be confident working across arange of technology environments and enjoy finding practicalsolutions to complex problems. You’ll build trusted relationshipsacross the organisation, work closely with our technology partnersand take ownership of issues from start to finish. The role offersvariety across day-to-day support, business systems, projects andtechnology improvements, so we’re looking for someone who iscurious, takes initiative and is always looking for ways to makethings work better.

If you’re looking for an opportunityto use your technical skills, work with great people and contributeto technology that makes a real difference, we’d love to hear fromyou.

AboutWarrigal

At Warrigal, our vision is simple yetprofound: to create a world where older people feel known, loved,and connected. Our values - Integrity, Respect, Innovation andCompassion - guide our approach and purpose - Enabling older peoplelive their best lives on their terms. We’re dedicated to providingdignity, community, and belonging to all olderpeople.

Webelieve in creating joyful experiences, lasting memories, and asociety that celebrates aging. Every team member at Warrigalcontributes to this legacy, ensuring it continues to inspiregenerations to come.

Theopportunity

Keeping Warrigal’s technology workingsmoothly,



you’ll provide on-site support across our servicelocations, helping maintain the systems, applications, devices andsite technology our teams rely on every day. You’ll work across abroad range of technology, from enterprise applications and mobiledevices to networks, audiovisual systems and other site-basedsolutions.

You’ll also play an important role indelivering technology initiatives across Warrigal, supportingsystem upgrades, new technology rollouts, site implementations andbusiness process improvements. Working alongside our IT team,Managed Service Provider and external vendors, you’ll helpcoordinate solutions, manage technical issues and ensure technologychanges are delivered effectively across theorganisation.

With no two days the same, this is ahands-on role that offers the opportunity to work across differentareas of technology and make a visible contribution to how Warrigaloperates. Your work will help ensure our people have the technologythey need to deliver great outcomes for the communities wesupport.

The perks | Recognisingyour value

- Market-competitive salary based onexperience + packaging benefits +super
- Not For Profit salary packagingbenefits - pay up to $18,550less tax per year, meaning more money foryou
- Career break schemes, additionalpurchased leave and more
- Commitment to on-goingprofessional and careerdevelopment




- Subsidised access to your localgym and 200+ more across the country with a FitnessPassport
- 24/7 access to mental, physical,social and financial support via theEAP
- Opportunities to work across adiverse technology environment and contribute to projects thatmake a real difference

The requirements | What ittakes to do this work

- Demonstrated experiencesupporting modern, enterprise technology environments,including cloud-managed and mobile deviceplatforms.
- Strong experience supporting andadministering enterprise productivity and businessapplications, including Microsoft 365 and AdobeAcrobat.
- Relevant IT qualification,advanced technical training, or equivalent professionalexperience.
- Broad technical capabilityacross end-user computing, endpoint management, virtual desktopenvironments, networking, wireless, telephony and site-basedtechnologies.
- Proven experience managingrelationships with outsourced IT providers, technology vendorsand external service partners.
- Demonstrated ability to optimiseenterprise applications, technology services and associatedbusiness processes to improve operationaloutcomes.
- Highly developed communication,stakeholder engagement and relationship management skills, withthe ability to work effectively across diverse business andtechnical audiences.
- Strong organisational anddelivery capability, with the ability to prioritise competingdemands, work autonomously and consistently deliver outcomeswithin required timeframes.
- Demonstrated alignment withWarrigal’s values of integrity, respect, compassion andinnovation.
- Knowledge of Exchange Online,SharePoint Online and MicrosoftIntune.
- Experience managing mobiledevices, thin clients (

📌 ICT Support Officer (Australia)
🏢 Warrigal
📍 Australia