Customer Service | Wholesale Speciality Food

Fino Foods

Join our Customer Service Team

Fino Foods imports and distributes premium ingredients to leading restaurants, delis, and retailers. We’re a small, friendly, and dedicated team that takes excellent satisfaction in connecting the produce of our amazing producers with some of the country’s best chefs and retailers.

About the Role

Our customers are chefs, deli owners, and venue managers, and we know most of them by name. You’ll be their friendly, helpful point of contact by phone and email: taking orders, answering questions about our products, following up on deliveries, and making every call easy and enjoyable. You’ll also help onboard new customers and look after the account and business administration that keeps everything running, such as filing and processing statements and invoices.

About You

This role suits someone who has come from hospitality and loves it, but is ready for weekday hours and a steadier pace. If you’ve worked front of house, run a section, or stood behind a good deli counter, and you genuinely love fine food, you’ll be right at home here.

You don’t need previous food industry experience, but a love of good food and the culture of hospitality is a must.



You don’t need office administration experience either, as long as you’re organised and happy to be trained.

Above all, we’re looking for an excellent phone manner: warm, clear, and unflappable, the kind of voice a busy chef is glad to hear on the other end of the line. You’ll also need strong attention to detail and the confidence to pick up new software, which we’ll train you on.

What We Offer

- Extensive, ongoing training in speciality ingredients such as cheese, smallgoods, and olives

- Full training on our business software, including NetSuite and HubSpot

- A down-to-earth team where the right attitude counts for plenty

- $37.90 per hour + Super

- Flexible hours, with at least 3 days a week preferred.

- Excellent prospects for career progression within our business.

Key Responsibilities

- Answer customer calls and emails in a warm, professional manner

- Process orders accurately

- Onboard new customers

- Follow up on delivery and product queries

- Build relationships with regular customers

- Assist with invoicing and account support

- Help manage office supplies and equipment

📌 Customer Service - Wholesale Specialty Foods (Richlands)
🏢 Fino Foods
📍 Richlands