Arena Joondalup Physiotherapy is seeking an enthusiastic and organised Receptionist/Admin Officer to join our friendly team. This role requires excellent communication and customer service skills, along with the ability to multitask, prioritise tasks and remain calm under pressure.
Key responsibilities
- Answer phone calls, manage enquiries and book patient appointments.
- Process patient billing and payments.
- Maintain patient files and medical records.
- Perform general administrative duties, including emails, scanning and correspondence.
- Provide administrative support to physiotherapists.
- Liaise with insurers and referrers.
- Type letters and other correspondence efficiently.
About you
- Experience in medical or allied health reception.
- Strong computer skills; Nookal experience is preferred, with training available.
- Professional telephone manner and presentation.
- Excellent communication and patient service skills.
- High level of confidentiality and attention to detail.
- Strong organisational and time management skills.
- Ability to multitask, work independently and contribute positively to a team.
- Reliable, self-motivated and flexible.
Benefits
- Excellent remuneration and working conditions for the right candidate.
- Free in office parking.
- The opportunity to join a friendly, fun and supportive team in a great working environment.