About the Business

YANG CHENG PTY LTD, trading as Shang Court Chinese Restaurant, is an established Chinese restaurant located in Ashmore, Queensland. The business provides dine-in services and operates a substantial takeaway and online ordering business.

We are seeking an experienced and responsible Retail Manager to organise and control the takeaway, online ordering and associated retail operations of the business.

The successful candidate will be responsible for sales operations, staffing, purchasing, stock control, supplier coordination, pricing, promotional activities, customer service and overall retail business performance.

Key Responsibilities

● Organise and control the day-to-day takeaway, online ordering and associated retail operations of the business.● Monitor takeaway and online sales volumes and allocate staff and operational resources according to customer demand.● Manage orders received through point-of-sale systems, telephone orders and online ordering platforms.● Prepare staff rosters and coordinate staffing requirements according to anticipated sales volumes and business needs.● Recruit, train, supervise and support staff involved in order processing, counter service, packing and customer service.● Allocate duties, monitor employee performance and ensure staff comply with established operational procedures.● Establish and maintain procedures for the accurate and efficient processing, packing and collection of takeaway and online orders.● Determine stock requirements and manage the purchasing of food products, beverages, packaging materials and other retail supplies.● Monitor stock levels, maintain inventory records and implement stock-control procedures to minimise shortages, excess stock and wastage.● Liaise and negotiate with suppliers regarding prices, product availability, supply arrangements and delivery schedules.● Check incoming stock and deliveries to ensure that orders are accurate and meet business requirements.● Monitor sales revenue, labour costs,



purchasing costs, operating expenses and profit margins relating to takeaway and online sales.● Review sales reports, customer demand and ordering trends to support purchasing, staffing, pricing and promotional decisions.● Assist with budgeting and cost-control activities and identify opportunities to improve operational efficiency and profitability.● Develop and implement pricing, promotional and marketing initiatives to support takeaway and online sales.● Maintain accurate product, pricing and promotional information across point-of-sale and online ordering platforms.● Monitor the performance of takeaway and online ordering channels and recommend improvements to ordering processes and customer experience.● Handle customer enquiries, order issues, refunds and complaints and maintain high customer-service standards.● Establish and maintain appropriate procedures for point-of-sale transactions, online payments, refunds and cash handling.● Maintain relevant business and operational records and prepare reports regarding sales, stock, staffing, purchasing and business performance.● Ensure that the relevant operations comply with workplace health and safety, food safety and other applicable regulatory requirements.

Skills and Experience

The successful candidate will ideally have:

● Relevant experience in a retail, hospitality or similar customer-focused business management role.● Experience managing takeaway, online ordering, food retail or other high-volume customer-ordering operations.● Experience preparing staff rosters and supervising,



training and supporting employees.● Demonstrated experience in purchasing, stock control and inventory management.● Experience communicating and negotiating with suppliers.● Ability to monitor sales revenue, operating expenses, labour costs and business performance.● An understanding of budgeting, cost control, pricing and profit margins.● Experience supporting promotional and marketing activities.● Experience using point-of-sale systems and online ordering platforms.● Strong customer-service and complaint-handling skills.● Strong organisational and time-management skills.● Good written and verbal communication skills.● Strong problem-solving skills and the ability to make sound operational decisions.● Ability to manage multiple responsibilities in a busy, customer-focused environment.● Relevant qualifications in business, management, retail management or a related field will be highly regarded.

The Role

This is a full time position with responsibility for organising and controlling the takeaway, online ordering and associated retail operations of the business.

The successful applicant will work closely with staff, suppliers and company management to monitor sales performance, coordinate purchasing and stock requirements, maintain customer-service standards and contribute to the efficient and profitable operation of the business.

Salary

AUD $80,000–$90,000 per annum plus superannuation.

The salary offered within the advertised range will be determined according to the successful applicant’s experience, skills and qualifications.

How to Apply

Please submit your resume and cover letter by email to:[email protected]

Please use the following email subject line:

Retail Manager – Shang Court Chinese Restaurant

Applications from suitably qualified and experienced candidates are welcome.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

- Free drinks
- Maternity leave

Work Location: In person

📌 Retail Manager (Ashmore)
🏢 ShangCourt Chinese restaurant
📍 Ashmore