Job Description
/n /n Company Description/n /n /n Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers. /n As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service. /n What's in it for you? /n /n
- Monday to Friday role
- enjoy your weekends /n
- Work with premium automotive brands including KONI /n
- Join a close-knit team where your contribution is valued /n
- Develop specialist product and technical knowledge /n
- Staff discounts across the Bapcor network /n
- Career opportunities within Australia's leading automotive aftermarket group /n /n Passionate about the automotive industry and enjoy helping customers find the right solution? /n We're looking for a Customer Service & Product Specialist to join our Springvale team. /n This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products. /n Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry. /n /n /n
Job Description
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About the Role
/n You will: /n /n
- Respond to customer enquiries via phone and email /n
- Provide product recommendations and technical advice /n
- Process customer orders accurately and efficiently /n
- Build robust relationships with customers and suppliers /n
- Assist with warranty enquiries and claims /n
- Support inventory and stock management activities /n
- Assist with warehouse operations when required /n
- Work closely with the team to deliver exceptional customer service /n /n /n /n Qualifications/n /n /n About You /n To be successful in this role, you will have: /n /n
- Previous customer service, internal sales or parts-related experience /n
- A genuine interest in automotive products, vehicles or performance parts /n
- Strong communication skills and confidence speaking with customers /n
- Excellent attention to detail and organisational skills /n
- The ability to learn technical product information quickly /n
- A positive, team-focused approach /n
- Sound computer skills /n /n Highly Regarded /n /n
- Parts interpreting experience /n
- Suspension, truck, heavy vehicle or aftermarket product knowledge /n
- Warranty administration experience /n
- Warehouse or inventory experience /n /n /n /n Additional Information/n /n /n Why Join Us? /n /n
- Be part of Australia's leading automotive aftermarket group /n
- Work with premium brands including KONI /n
- Join a supportive team of four where your contribution is valued /n
- Diverse role with opportunities to learn and develop technical product expertise /n
- Stable, growing business with long-term career opportunities /n /n If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you. /n /n