Join Our Team | Hospitality, Guest Experience & Administration

We’re looking for an organised, customer-focused and proactive Reservations Manager to join our team!

This is a fantastic opportunity for someone passionate about hospitality, delivering exceptional guest experiences and keeping daily operations running smoothly. Alongside managing reservations, this role will also involve providing administrative support and assisting with general business administration tasks.

About the Role

As our Reservations Manager, you will oversee daily reservation operations, manage guest enquiries and work closely with the front-of-house and management teams to ensure every guest experience starts on the right note.

You will also provide administrative support by assisting with day-to-day business tasks, coordinating information and helping ensure the smooth running of the business.

Key Responsibilities

Reservations & Guest Experience

- Manage daily reservations, bookings and seating arrangements.
- Respond to phone, email and online booking enquiries promptly and professionally.
- Handle booking changes, cancellations, special requests and guest complaints.
- Maintain accurate reservation records and guest information.
- Manage table allocations and optimise seating capacity.




- Communicate effectively with the restaurant team to ensure smooth service.
- Coordinate VIP bookings, special occasions , group reservations and events.

Administration Support

- Provide administrative support to the owner across various business operations.
- Assist with general office administration
- Manage emails, correspondence, documents and follow-up tasks as required.
- Coordinate meetings, appointments and other administrative requirements.
- Liaise with staff, suppliers and other stakeholders when required.

About You

- Previous experience in restaurant reservations
- Excellent communication and customer service skills.
- Solid organisational skills and exceptional attention to detail.
- Confident using computers, email and booking systems.
- Ability to multitask, prioritise workloads and meet deadlines.
- A proactive, reliable and flexible approach to work.
- Professionalism, discretion and the ability to handle confidential business information.
- Comfortable working independently while supporting the wider team.

If you're organised, resourceful and passionate about hospitality, with the ability to balance reservations management and administrative responsibilities, we'd love to hear from you!

Pay: From $35.00 per hour

Work Location: In person

📌 Reservations Manager (Bondi Beach)
🏢 Ikaria
📍 Bondi Beach