Job Description
/n Summary: /n /n We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution. This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues. This role requires excellent communication skills, solid attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a professional and empathetic manner. /n /n
Responsibilities:
/n /n Customer Service: /n
• Action customer queries and work with the team to solve more complex investigations. /n
• Effectively and promptly resolve Customer queries. /n
• Proactive Customer contact on updates, issue logs and other matters. /n
• Provide exceptional customer service to both internal and external clients via phone, email, and in person. /n /n Steel Operational Administration: /n
• Reconcile Container & Breakbulk Shipments /n
• Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock. /n
• Container Management – End to End (receive and manage tracking of goods through to Unpack and Delivery). /n
• Steel Customer Reports / Job Statuses compiled & distributed regularly /n
• Sub Contractor Compliance Maintenance /n
• Contractor Inductions /n
• Consignment Note copies to be emailed to customers same day transport has collected goods. /n
• PODs to be saved for Accounts to attach to Customer’s invoice. /n
• Monitor Container Forecast. /n
• Greet new drivers/customers/visitors as required. /n
• Review driver paperwork for pickup, issue CoR, form completion and signing. /n /n Qualifications and Experience /n /n
• 1 – 2 years’ experience with Steel Import/Breakbulk. /n
• Minimum 5 years of experience in a customer service role. /n
• Container Coordination Experience /n
• Experience with any of the following – Onestop, Freight Tracker or similar platforms is advantageous. /n
• Excellent communication, interpersonal, and organisational skills. /n
• Strong written and verbal communication skills. /n
• Proven ability to manage multiple tasks simultaneously and prioritise effectively. /n
• Strong attention to detail and accuracy. /n
• Demonstrated Office 365 experience. /n
• Ability to work independently and as part of a team. /n