John Kyle is a Sunshine Coast hospitality business that started with one small cafe and has grown into multiple locations over the years. We’re really passionate about good coffee, good food and most importantly good hospitality. We’re a pretty hands on business and really value the people who work with us. Positive communication, teamwork and consistency are important to us, and we want John Kyle to be a place where people enjoy coming to work and feel proud of what we’re building together.

About You :

- Coffee training or hospitality qualification.

A Front of House Superstar doesn't belong to just one station.

They know when to make coffee, when to run it, when to clear a table, when a teammate needs help and when a customer needs attention.

The goal is simple: keep John Kyle moving, look after each other and make sure every customer leaves wanting to come back.

Position Summary :

The Front of House Superstar is a flexible, hands-on role responsible for helping deliver great coffee, smooth service and genuine hospitality across John Kyle Espresso.

Front of House Superstars work across different areas of the café depending on their skills, training and the needs of each shift. This may include operating the espresso station, steaming and pouring milk, running coffees and drinks, supporting floor service, clearing and resetting tables, assisting customers and keeping front-of-house areas clean, stocked and organised.

Team members are expected to learn multiple areas of the café and progressively build the skills required to move confidently between stations.

Whether behind the coffee machine, running drinks or helping customers on the floor, the expectation is the same: take ownership,



stay aware, support the team and make sure every customer has a great John Kyle experience.

Great coffee. Great service. Great energy. Wherever you're needed.

Key Requirements :

- Previous hospitality, café or customer service experience, or demonstrated ability and willingness to learn the requirements of the role.
- Friendly and confident communication skills.
- Genuine interest in providing a great customer experience.
- Ability to work efficiently in a fast-paced environment.
- Strong attention to detail.
- Ability to work effectively as part of a team.
- Ability to follow instructions and respond positively to feedback.
- Ability to remain calm and organised during busy periods.
- Willingness to learn and work across multiple café stations.
- Understanding of basic food hygiene and safe work practices.
- Experience working as a food or drinks runner.
- Basic coffee knowledge and ability to identify common coffee styles.
- Experience working in a busy, high-volume hospitality environment.

Job Responsibility :

- Dial in and monitor espresso throughout the day to maintain quality and consistency.
- Prepare espresso shots accurately and consistently.
- Read, prioritise and manage coffee dockets in the correct order.




- Control the workflow of the coffee station and communicate clearly with other baristas.
- Stay ahead of orders and anticipate what is coming next.
- Ensure the correct coffee, size, milk and customer modifications are prepared for each order.
- Monitor coffee wait times and adjust workflow during busy periods.
- Maintain John Kyle standards for coffee quality, taste and consistency.
- Identify quality issues and rectify them before drinks reach customers.
- Keep the coffee machine, grinders and surrounding workspace clean and organised.
- Monitor beans, cups and other supplies and restock before they run out.
- Minimise coffee waste and unnecessary remakes.
- Communicate promptly with the till and floor teams regarding delays, mistakes or customer requests.
- Help create a calm and organised coffee station, particularly during peak periods.

Coffee – Milk & Barista Support

- Steam milk to the correct texture and temperature for each beverage.
- Use the correct milk or milk alternative for each customer order.
- Pour coffees neatly and consistently to John Kyle presentation standards.
- Maintain consistency in milk texture, temperature and presentation.
- Work closely with the espresso barista to maintain an efficient workflow.
- Read the docket flow and anticipate upcoming orders.
- Prepare milk, cups and other items ahead of demand wherever possible.
- Keep pace with espresso preparation so drinks can be completed efficiently.
- Minimise unnecessary milk waste and remakes.
- Keep the milk station clean, stocked and organised.
- Support the espresso station wherever required.
- Develop competency across the broader coffee station rather than operating onl

📌 Front of House Superstar (Sunshine Coast Regional)
🏢 Espresso Empire
📍 Sunshine Coast Regional