Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Join a team that's making a real difference

At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans. My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations. As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.

We're currently seeking a Desktop Support Analyst to join our Technology team based in Adelaide. This is an exciting opportunity for a customer-focused IT professional who enjoys solving technical problems, supporting people and working across a diverse technology environment in a collaborative,



purpose-driven organisation.

How you'll make an impact

As a Desktop Support Analyst, you'll play a key role in providing frontline IT support across My Plan Manager while partnering closely with the Gallagher Bassett Technology team to ensure a seamless technology experience for our employees.

Working across a broad range of technologies and systems, you'll:

- Provide desktop and end-user support to internal employees across multiple sites
- Manage incidents and service requests through ServiceNow, ensuring service levels are achieved
- Troubleshoot hardware, software, network and connectivity issues
- Support Microsoft 365, Exchange, Active Directory and endpoint technologies
- Assist with user account management, system access, onboarding and permissions administration
- Support collaboration and communication platforms including Microsoft Teams and Zoom
- Provide technical support to both office-based and remote employees
- Assist with hardware deployments, upgrades, replacements and asset management activities
- Work closely with technology teams, vendors and business stakeholders to resolve technical issues and improve user experience
- Monitor ticket queues, prioritise workload effectively and contribute to continuous service improvement initiatives

About you

What we're looking for





We're looking for someone who combines strong technical capability with outstanding customer service skills and a genuine passion for helping people.

You'll bring:

- Proven experience in a Desktop Support, Service Desk or IT Support role
- Solid customer service, communication and stakeholder engagement skills
- Experience supporting Microsoft 365, Microsoft Exchange and Active Directory environments
- Demonstrated experience troubleshooting desktop, laptop, mobile device and hardware issues
- Experience supporting end users across phone, email, remote and face-to-face channels
- Strong problem-solving skills with the ability to work independently and prioritise competing demands
- Exposure to IT service management practices and ticketing platforms such as ServiceNow
- Experience supporting video conferencing and collaboration tools including Microsoft Teams and Zoom
- Exposure to Salesforce administration, user support or troubleshooting activities
- A proactive, customer-focused mindset with a commitment to continuous improvement

Experience that translates well

We welcome applications from candidates with experience in:

- Desktop support, service desk or end-user computing environments
- Microsoft 365, Active Directory and endpoint management technologies
- Salesforce user support and administration activities
- IT service management and ticketing platforms such as ServiceNow
- Corporate technology environments supporting distributed workforces
- Citrix and virtual desktop environments
- Technology support roles within fast-paced service organisations

Why join My Plan Manager?

At My Plan Manager, we'

📌 Desktop Support Analyst (Adelaide)
🏢 Arthur J. Gallagher (Ajg
📍 Adelaide