Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive‑thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences.

Key Responsibilities For The Role





Business Partnership

Acts as a trusted advisor to the ELT leaders and SLT member on people, workforce and organisational matters.

Influences leadership decisions through data, insights and commercial understanding.

Builds strong partnerships with leaders to proactively identify opportunities and address organisational challenges.

Balances enterprise priorities with functional business needs to deliver practical people solutions.

Segment People Strategy & Planning

Develops and executes clear, measurable segment people plans aligned to achieve the Global People Strategy.

Partners with leaders to identify priorities that improve business, team and leadership performance.

Utilises workforce intelligence to track progress and impact.

Workforce Planning, Talent, Performance and Development

Leads workforce planning activities to identify future workforce requirements — headcount, skills mix and capability needs and puts plans in place to address gaps and opportunities.

Designs and delivers talent management programs, succession planning and leadership pipeline development.

Leadership & Team Effectiveness

Coaches' senior leaders to build high‑performing, accountable and inclusive teams.

Supports leaders to improve employee engagement, culture and performance outcomes using enterprise culture and engagement frameworks.





Builds leadership capability through focused development and coaching initiatives. Strengthens collaboration, alignment and accountability across leadership teams.

Organisational Design & Change Management

Leads organisational design initiatives that improve effectiveness, scalability and performance.

Assesses organisational impacts, risks and readiness for change.

Partners with leaders to successfully implement and sustain change initiatives.

Enterprise Program Delivery

Leads the implementation of enterprise people programs and frameworks within the segment.

Partners with Corporate to embed talent, performance, reward, engagement and capability initiatives.

Ensures consistent application of people policies, frameworks and practices. Identifies opportunities to improve adoption and effectiveness of enterprise programs.

Employee Relations, Compliance & Risk Management

Provide expert guidance to leaders on employee relations matters, ensuring fair, consistent and legally sound outcomes.

Manages employee relations matters and escalates high risk matters to the CPO.

Qualifications And Experience

- 8+ years' experience in Human Resources, including significant HR Business Partnering experience in a complex organisation.
- Proven experience partnering with senior leaders and executive stakeholders.
- Experience leading workforce planning, organisational design and change initiatives.
- Solid background in talent and performance management, succession planning and leadership development.
- Strong generalist HR knowledge
- Sound working knowledge of relevant employment legislation and employee relations practice
- Proven ability to bui

📌 Senior People (Sydney)
🏢 Coates Group
📍 Sydney