Join to apply for the Tour Guide - English role at Sydney Opera House

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Join to apply for the Tour Guide - English role at Sydney Opera House

Job Status: Temporary (9 months), Flex-time, 13.5 and 18 hours per week

Salary: Base wage of $32.185 per hour, 11.25% scaled penalties plus 11.5% superannuation contributions

Applications Close: Sunday 1^st June 2025 11:59pm

Role Enquiries: [email protected]

Technical Enquiries: [email protected]

An organisation where diversity of thought & experience is valued, supported & respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:

- Everyone feels welcome here.

- We better understand and connect with the community.

- We are future ready.

- We lead and inspire positive change.





For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors who have booked as part of a group or who arrive at Sydney Opera House for a day visit. Tour Guides research and plan individual toursand visitor information services to meet specific needs. Tour Guides also conduct special tours for particular interest groups, such as architectural, technical, theatrical, and for those with particular disability requirements.

Tour Guides provide a supportive role for the marketing arms of our Resident Companies and various Commercial Partners associated with Sydney Opera House, and they actively promote Sydney Opera House products and services on all tours. The Tour Guide has a custodial accountability for the implementation of Sydney Opera House Security and Occupational Health & Safety standards. These standards are maintained while conducting tours. The Tour Guide provides advice and assistance when problems arise. Problems beyond the Tour Guides' knowledge are referred to the appropriate area of expertise.





Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Key Responsibilities/skills:

- The ability to plan and conduct tours in fluent English, for large groups (up to 46 people) with diverse needs. Sydney Opera House also offers tours in Mandarin, Korean, Japanese, French, German and Spanish and a high level of proficiency in one or more of these languages would be an advantage but is not an essential requirement for the role.

- Highly developed front line customer service delivery skills, with demonstrated experience and strong commitment to providing service excellence in a dynamic and customer orientated environment.

- Robust and articulate communication, interpersonal, public speaking and presentation skills, including a degree of creativity when imparting knowledge and storytelling.

- Strong teamwork skills, including working together cooperatively; acknowledging others’ personal styles, motivations and abilities to achieve business objectives, as well as the capacity to work independently and effectively manage challenging situations, including an ability to think quickly, make appropriate decisions and resolve customer issues.

- Effective time management, planning and organisational skills, including an ability to prioritise tasks and workloads daily.

- The availability to attend all induction training sessions outlined below. Training is fully paid and unfortunately there is no flexibility with the dates.

- A valid Working with Children Check (WWCC) clearance.

Previous Guiding experi

📌 Tour Guide (Sydney)
🏢 Sydney Opera House
📍 Sydney