## Senior Operations Analyst
- WpayReq ID106925Date posted29-Sep-2026BrandWpayTeamFinance & AdministrationEmployment typeFull-timeLocationNew South Wales, 2010We Are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.What you’ll doWe are looking for a Senior Operations Analyst to support the accurate, timely and scalable execution of merchant settlement, billing and reconciliation operations across Wpay’s payment platform.
In this role, you will act as a senior escalation point for complex settlement and billing issues, driving investigation and resolution of operational incidents, identifying root causes and implementing preventative measures to improve platform stability and operational efficiency.
The role will also play a critical part in supporting operational readiness for new products, pricing models and partner configurations, ensuring operational processes evolve alongside Wpay’s growth.
As a senior member of the team, you will mentor Operations Analysts,



contribute to continuous improvement initiatives and help strengthen operational governance, controls and reporting capabilities across the Settlement & Billing domain.

Key responsibilities
include:
* Mentorship and Guidance: Provide mentorship and technical guidance to Operations Analysts across settlement, billing and reconciliation processes.
* Settlement and Billing Operations: Ensure settlement, billing and reconciliation activities are completed accurately and within SLA timeframes.
* Operational Monitoring and Reconciliation: Monitor settlement and billing workflows, investigating and resolving discrepancies and reconciliation breaks.
* System Validation & Controls: Ensure appropriate validations and operational checks are performed across partner, merchant and store configurations to support accurate settlement, billing and reconciliation outcomes.
* Incident Management and Troubleshooting: Lead investigation and resolution of operational incidents, performing root cause analysis and implementing preventative measures.
* Metrics Analysis & Reporting: Develop operational reporting and insights to identify trends, risks and opportunities to improve efficiency, controls and customer outcomes.
* Partner and Merchant Support: Support internal teams and external partners with settlement and billing queries and escalations for complex investigations.
* Risk Management and Compliance: Ensure adherence to operational and financial controls, policies and regulatory obligations,



escalating gaps where required.
* Continuous Improvement: Champion a culture of operational excellence by documenting workflows, refining SOPs and supporting improvement initiatives.
* Change and Operational Readiness: Support operational readiness for new products, pricing models and settlement capabilities.What you’ll bringThe successful candidate will demonstrate the ability to navigate both technical and operational challenges within a fast paced payments environment, acting as a trusted advisor and escalation point across settlement and billing operations.
As a senior member of the team, they will combine operational discipline with a continuous improvement mindset, helping evolve processes, controls and reporting capabilities. They will work collaboratively across Product, Engineering, Finance, Treasury and Operations teams to deliver accurate financial outcomes and strong merchant experiences.
The successful candidate will also demonstrate strong attention to detail, a deep understanding of operational risk and financial accuracy, and the ability to communicate clearly with both technical and non-technical stakeholders.
* Proven experience in the FinTech, Payments, Banking or Financial Services industry, ideally within settlement, billing, reconciliation or payment operations functions.
* Robust understanding of merchant acquiring, payment settlement flows and billing processes.
* Experience working with operational reporting, reconciliations and large datasets to identify trends, discrepancies and improvement opportunities.
* Strong stakeholder management and communication skills, with the ability to engage effectively across Operations, Product, Engineering, Finance and external partners.
* Proficie

📌 Senior Operations Analyst (Sydney)
🏢 Woolworths Group
📍 Sydney