- Barossa Hills Fleurieu Local Health Network
- Rural Support Service (RSS)
- Location: Mount Gambier
- Salary: ASO3 $74,095 – $78,698 per annum (adjusted to hours worked) + Super + Benefits
- Permanent/Ongoing, Part time (0.8 FTE / 30 hours per week)

WHAT ARE WE OFFERING?

Join a dedicated team supporting South Australians to access essential specialist healthcare through the Patient Assistance Transport Scheme (PATS). This permanent part-time opportunity offers flexible working arrangements, allowing you to balance work and personal commitments while building a rewarding career in healthcare administration. You'll play a vital role in delivering high-quality customer service, helping patients navigate financial assistance processes, and contributing to positive health outcomes across regional and metropolitan communities. Enjoy a supportive team environment, opportunities to develop your administrative and client service expertise, and the satisfaction of making a meaningful difference every day.

WHO ARE WE?

The RSS is a directorate of the Barossa Hills Fleurieu Local Health Network, that delivers a range of enabling services, such as workforce planning and recruitment, digital health, finance, infrastructure, procurement, and clinical governance support. Our purpose is to strengthen and sustain healthcare delivery in rural and regional areas by providing consistent, efficient, and specialist support functions to the six regional local health networks (LHNs) across South Australia.

We work across 37 regional, rural and remote SA locations, as well as 3 Adelaide offices.

WHERE AND HOW YOU WILL WORK

Enjoy the perfect blend of career opportunity and lifestyle in Mount Gambier,



the largest regional city in South Australia’s Limestone Coast. Renowned for its stunning natural attractions, vibrant community, excellent schools, and affordable living, Mount Gambier offers an exceptional quality of life. With beautiful beaches, world-class wine regions, and outdoor adventures all within easy reach, you'll enjoy a rewarding career while embracing a relaxed regional lifestyle and strong sense of community.

Discover more about Mount Gambier here .

WHO ARE WE LOOKING FOR?

If you have answered yes to any of these questions – then read on....

- Are you a customer-focused administration professional who thrives on delivering accurate, timely, and high-quality services to patients and stakeholders?
- Do you have strong attention to detail and the ability to interpret policies, procedures, and eligibility criteria to ensure accurate claim assessments and payments?
- Can you effectively manage a high-volume workload while balancing competing priorities and meeting strict deadlines?
- Are you a cooperative team player who enjoys building positive relationships with colleagues, healthcare professionals, patients, and external providers?
- Do you demonstrate initiative and problem-solving skills, identifying process improvements and contributing to continuous service enhancement?

HOW WILL YOU CONTRIBUTE?

- Assess and process PATS claims accurately and efficiently,



ensuring compliance with eligibility criteria, policies, and delegated authorities.
- Provide high-quality customer service and specialist advice to patients, healthcare providers, and stakeholders, delivering clear and timely communication.
- Maintain accurate and confidential records within the Salesforce PATS Portal to support efficient claim processing and payment administration.
- Work collaboratively with regional and metropolitan PATS teams to ensure consistent, seamless, and patient-centred service delivery.
- Contribute to continuous improvement by identifying process enhancements, supporting quality initiatives, and fostering a positive and inclusive team culture.

WHAT WILL WE OFFER YOU IN RETURN?

At BHFLHN, not only will you be working in an environment surrounded by beautiful scenery and nature we see your work here as not just as a job, but an prospect to extend, progress or consolidate your career with us.

- Relocation financial support may be negotiated, subject to eligibility.
- Salary package a range of benefits (including living expenses such as mortgage, rent, utility bills and groceries) up to $9,010 each FBT year + $2,650 for Meal Entertainment expenses each FBT year
- Access to generous leave provisions and professional development opportunities
- Support for you and your family via our free Employee Assistance Program
- Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program available to BHFLHN staff and their families.

WHAT ELSE DO YOU NEED TO KNOW/WHAT IS ESSENTIAL FOR SUCCESS?

Working in this environment, it is significant to us that we o

📌 Client Services Officer (Mount Gambier)
🏢 Sa Health
📍 Mount Gambier