InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms.Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld.Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation.Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusatwww.infosysconsultinginsights.com.

RoleSummary:

IInfosys Consulting is looking for a Salesforce & CRM Leader to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.

The preferred applicant will possess a strong consulting background, having successfully led intricate Salesforce programs within Salesforce Professional Services or prominent global consultancies, and will be recognized as a reliable CRM advisor.

Role: Salesforce & CRM Leader

Location: Sydney / Melbourne

Position: Full-time - Permanent

Key Responsibilities

CRM & Salesforce Leadership

- Lead and oversee the CRM and Salesforce consulting portfolio in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
- Develop and implement enterprise CRM strategies, roadmaps, and operating models that align with client business goals.
- Act as the executive Salesforce subject matter expert, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud,



and industry-specific Salesforce solutions.
- Encourage innovation through the integration of AI, analytics, automation, and data-driven CRM capabilities (e.g., Einstein, MuleSoft, integrations).

Client Engagement & Advisory

- Collaborate with C-suite and senior stakeholders to establish CRM transformation agendas and shape strategic decision-making.
- Lead large-scale Salesforce transformation programs from initial discovery and design to delivery and value realization.
- Function as the trusted advisor for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.

Consulting & Delivery Excellence

- Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
- Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
- Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.

Practice & Capability Building

- Build, scale, and mentor a high-performing Salesforce consulting practice that includes architects, functional consultants, and delivery leads.
- Contribute to the growth of the practice, including developing solution accelerators, assets, and thought leadership materials.
- Work collaboratively with Infosys’ global delivery teams to refine onshore/offshore delivery strategies.

Business Development & Growth

- Assist with pre-sales and pursuit activities, including solution formulation, proposal development, estimations, and client presentations.
- Identify and cultivate current revenue streams within both existing and prospective client accounts.
- Enhance Infosys’ strategic partnership with Salesforce, focusing on alliance initiatives and joint go-to-market strategies.

Required Experience & Qualifications

Mandatory Experience

- 15+ years of comprehensive experience in CRM, digital, or enterprise transformation.
- 10+ years of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programs.
- Demonstrated experience as a CRM Leader, Salesforce Practice Le

📌 Salesforce & CRM Transformation Leader (Sydney)
🏢 Infosys Singapore & Australia
📍 Sydney