SVP Client Delivery & Regional Lead APAC

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organisations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you

Summary/Objective

API is seeking a well-seasoned industry professional to join our company as Head of Client Delivery to oversee the entire APAC region in terms of Account Management, Sourcing and Operations. This role also builds and maintains relationships with API’s APAC situated clients. This individual will be responsible for maintaining long-term key customers by comprehending their requirements.

The position will be based in our Sydney office in Mascot, NSW. The ideal candidate will be adept in building strong relationships with strategic customers.



You will be able to identify needs and requirements to promote our API’s solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proactively execute a client relationship management plan to consistently meet and follow up with our clients and support to ensure delivery expectations are met and exceeded to ensure they do not turn to competition

Understand all client operational and technical deliverables to best position API’s solutions

Acquiring a thorough understanding of key customer needs and requirements

Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

Implementing marketing strategies; analysing trends and results

Facilitates problem resolution associated with planning, scheduling, systems and applications.

Manages, oversees, develops and maintains the Account Management and Sourcing functions.

Directly manages Account Manager/Director and Sourcing Specialist/Supervisor roles.

Ensures that the Operations team successfully resolves issues such as delays and changes arising from unforeseen circumstances.

Onboarding

Holds responsibility for the effective onboarding of new network clients





Work with the account management group in the selection of the day-to-day account contact

Develop a deep understanding of technology and services commitments in each contract as well as any SLA’s that may have an impact on the ongoing relationship and/or negotiations during contract renewals

Validate and establish initial budget and forecast

Relationship Management

Develop trust with a portfolio of major clients to turn them into long-lasting relationships and ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Ensure the correct products and services are delivered to customers in a timely manner

Interact and coordinate with the sales team and other staff members in other departments working on the same account

Resolve any issues and problems faced by customers that cannot be resolved by the account management team and deal with complaints to maintain trust

Participate in client QBR’s as needed

Serve as the last escalation point for client

Play an integral part in generating new sales that will

Contract Renewals

Identify new sales opportunities within existing accounts by up-selling and cross-selling and leveraging this during contract renegotiations

Identify optimal contract renewals period and renew early if necessary

Incorporate key lessons learned and opportunities for improvement in current contracts to demonstrate API’s ability to continue to deliver value and be innovative

Serve as the key contact for contract renewal negotiation

📌 SVP Client Delivery (Sydney)
🏢 Accommodations Plus International
📍 Sydney